You can manage your Council Tax account by accessing our online Self service portal. Here you can view up to date account information, check your balance, review payments, update contact details, switch to paperless billing, apply for discounts/disregards and set up a direct debit. To get started you will need to enter details about your rate account. Make sure you have a copy of either your recent council tax bill or recovery notice handy before you register.
If you are struggling to pay your council tax, you may be entitled to council tax support.
Welsh Government has compiled a handy booklet to help taxpayers see if they may be eligible to pay less council tax. The booklet can be accessed here: Welsh Government Leaflet. You can also find out if you may be eligible to pay less council tax by using the Welsh Government Eligibility Checker
Our own Money matters pages also provide advice and support for anyone who is falling behind with their bills.
If you wish to contact our Revenues Team for further information or support the contact details are:
Council Tax and Business Rates:
Tele: 01633 644630
For means tested Council Tax support: Email: firstname.lastname@example.org
Tele: 0800 0282569
This is a shared service provided for both Monmouthshire County Council and Torfaen County Borough Council.
Welsh Government Winter Fuel Support Scheme – September 2022
For details of the scheme click here
Cost of living support payment
Welsh Government has announced that a £150 cost of living payment is to be made to all occupiers of properties that are in bands A, B, C and D, along with those that receive council tax reduction (formerly known as council tax benefit), regardless of what band their property is in (A to I).
The £150 is not a rebate on the council tax bill, it is a payment to help with the rising cost of all utility bills.
Every household that qualifies will receive a payment, even if you don’t pay council tax because you receive council tax reduction.
There will be ONE payment per eligible household.
Empty properties and second homes are NOT eligible for a payment, only properties that were occupied on the 15th February 2022.
You will receive the payment into your bank account, it cannot be deducted from your council tax bill.
How will I get my payment?
First Stage of payments – Now Closed
If you were paying your council tax by direct debit on the 15 February 2022 you will have already received a payment direct to your bank account
Second Stage of Payment – Registration Closes on the 8 July 2022
If you weren’t paying your council tax by direct debit on the 15 February 2022, you will need to complete a registration form online to receive the cost of living payment. You can only register on receipt of the invitation letter from this authority. These invitation letters, giving full instructions on how to register, were issued from 3 May 2022 and you should have now received your letter.
There is no need to contact the authority with regards to this registration or chasing payment.
Once you complete the registration in full, the payment will be made direct into your account within 30 days. Please ensure you provide your email address when completing the online registration form.
You need to complete this registration by 8th July 2022 using this link Cost Of Living Support Scheme 2022.
Next steps if you have not received payment
Third and final Stage of Payment – Opens on 18 July 2022 and closes on 30 September 2022
For eligible households that have not completed their registration by the 8th July 2022 deadline, we are working with the Post Office to issue a Payment Voucher that can be redeemed in the post office. This applies if:
- You are a resident who appears to fulfil the criteria detailed above and have not received a payment
- You have requested payment by alternative means
- You have not registered or your registration failed
- You have lost your access code
- We are unable to make payment to your building society account
We are aiming to issue vouchers, which will give full instructions on how to redeem, from the 18 July 2022. These will be valid to the 30th September 2022, thereafter the scheme will close.
Cost of living payment – Discretionary Scheme
The Welsh Government has provided additional funding to each local authority to enable them to provide support under a discretionary scheme, to help households considered to be in need of assistance with their living costs.
Monmouthshire Council agreed on 29th June 2022, that the discretionary scheme fund will be used to support households that meet the criteria in one of the categories below:
A £150 payment will be made to a household where:
- The person liable for Council tax lives in the property as their main or primary residence on 15 February 2022 or moved to receive care or provide care and
- Is not eligible for a payment from the main Cost of Living scheme as detailed above and
- Receives a 100% Council Tax exemption for one of the following reasons:
Exemption Class U –All residents are severe mentally impaired
Exemption Class W –Occupied annexes (often known as ‘granny flats’)
Exemption Class X –Are care leavers who are 18 or over but have not yet reached the age of 25
Exemption Class I –The property is unoccupied as the liable person is absent from the property as they are receiving care elsewhere, but not in a care home.
Exemption Class J –The property is unoccupied as the liable person is absent from the property as they are providing personal care to another person elsewhere.
Exemption Class N – The property is occupied by students.
Exemption Class S – occupied only by persons under the age of 18 who live independently and therefore, if over the age of 18 would be liable for the Council Tax and are responsible for the utility and other household bills.
As with the main scheme, we can pay some people automatically, as we already hold their bank details, all others will need to apply. Payments for accounts we already hold direct debit details for will be made by the 2nd September 2022. Recipients will receive a letter confirming when the payment has been made.
Where we do not hold current direct debit details, invite letters will be issued and should be received by the 9th September 2022. Once received, you will need to use your unique access code given on your letter to complete a short online application form here: Discretionary Scheme registration form
A £150 payment will also be made to households:
- In receipt of a disability band reduction in council tax bands F to I and therefore not in receipt of payment from the main scheme. You will also be sent an invite letter by 9th September 2022 which will give you a unique access code to complete your application using the Discretionary Scheme registration form
- who have been placed in temporary accommodation in Monmouthshire by Monmouthshire County Council. Those eligible will be contacted directly by Monmouthshire County Council.
- with a child in receipt of a Free School Meal payment in February 2022 who has their sole or main residence in Monmouthshire. Payments were made directly to recipients’ bank accounts on 13th July 2022.
The Welsh Government has confirmed that the Non Domestic Rating Multiplier for 2022/23 will be 0.535
There are some important changes to the business rates system which come into effect from 1st April 2022.
A Retail, Leisure and Hospitality Rates Relief Scheme will be in place again in 2022/23. However, the maximum relief available will be 50%, capped at £110,000 per business across Wales. This relief will NOT be automatically applied to the 2022/23 business rate bills. Instead, businesses will need to apply for this relief by completing an online application form. A link to the form will be available here. Further details will also accompany the annual bills.
Until such time as the relief is applied for and awarded, payments will need to be made in line with your demand notice. The easiest way to pay is by direct debit. To down load a direct debit mandate or to see our alternative payment options visit our payments page pay for it
Council Tax & Business Rates Information