NEWS – Support available if you are struggling to pay your council tax

Have you received a council tax reminder notice or a summons for arrears of council tax but are having difficulty paying?  The Welsh Government is concerned that not everyone is aware of the various discounts and exemptions available to reduce council tax liability in certain circumstances.  In addition low income households may be entitled to Council tax support.  They have produced a leaflet to encourage council tax payers to find out more.

Further information on the help available can be found on this website but if you need more information the contact details at the Council are as follows:

For Council tax discounts and exemptions            Email:       Tel:01633 644630

For means tested council tax support                     Email:           Tel:0800 028 2569

Here you will find all the information you need regarding your Council Tax, Benefits and Business rates. The link to citizens’ access, our self-serve area is also located here.  Once logged into the self-serve area you can check charges, relief, discounts and payments made. As well as updating contact information, switching to paperless billing (E billing) or setting up a direct debit. In order to use this facility you must have your latest bill or notice from us to hand, as the “Online Key” or “Account Reference” quoted is required for access. You can also get this information by giving us a call on 01633 644630 or sending us an email enquiry to

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Click here to view Your Council Tax

Here you are able to log on using your personal details, account reference and online key. Under this self-serve area you can view your account details and benefit information. There is also a range of other items you can do like update your contact information, switch to paperless billing (Ebilling), set up a direct debit, apply for single person discount and inform the council of a change of circumstance which may affect your Council Tax liability, for example a change of address or an extra person moving into a property.