You can manage your Council Tax account by accessing our online Self service portal. Here you can view up to date account information, check your balance, review payments, update contact details, switch to paperless billing, apply for discounts/disregards and set up a direct debit. To get started you will need to enter details about your rate account. Make sure you have a copy of either your recent council tax bill or recovery notice handy before you register.
If you are struggling to pay your council tax, you may be entitled to council tax support.
Welsh Government has compiled a handy booklet to help taxpayers see if they may be eligible to pay less council tax. The booklet can be accessed here: Welsh Government Leaflet. You can also find out if you may be eligible to pay less council tax by using the Welsh Government Eligibility Checker
Our own Money matters pages also provide advice and support for anyone who is falling behind with their bills.
If you wish to contact our Revenues Team for further information or support the contact details are:
Council Tax and Business Rates:
Tele: 01633 644630
For means tested Council Tax support: Email: firstname.lastname@example.org
Tele: 0800 0282569
This is a shared service provided for both Monmouthshire County Council and Torfaen County Borough Council.
Cost of living support payment
Welsh Government has announced that a £150 cost of living payment is to be made to all occupiers of properties that are in bands A, B, C and D, along with those that receive council tax reduction (formerly known as council tax benefit), regardless of what band their property is in (A to I).
The £150 is not a rebate on the council tax bill, it is a payment to help with the rising cost of all utility bills.
Every household that qualifies will receive a payment, even if you don’t pay council tax because you receive council tax reduction.
There will be ONE payment per eligible household.
Empty properties and second homes are NOT eligible for a payment, only properties that were occupied on the 15th February 2022.
You will receive the payment into your bank account, it cannot be deducted from your council tax bill.
How will I get my payment?
If you were paying your council tax by direct debit on the 15 February 2022, we already have all the information we need and will make the payment direct to your bank account, you do not need to register or provide additional information. There are approximately 11,000 payments being processed from the 25 April 2022 and should reach your bank account by the 30 April 2022.
If you weren’t paying your council tax by direct debit on the 15 February 2022, you will need to complete a registration form online to receive the cost of living payment. You can only register on receipt of the invitation letter from this authority. There are 9,000 invitation letters giving full instructions on how to register being issued from 3 May and you should receive them within 14 days.
There is no need to contact the authority with regards to this registration or chasing payment.
Once you complete the registration in full, the payment will be made direct into your account within 30 days. Please ensure you provide your email address when completing the online registration form. This will enable us to update you on the progress of your payment.
Sorry, our online application form is currently unavailable due to essential maintenance. Please check back later.
Next steps if not paying by Direct Debit
Due to the high numbers of households that we expect to register it will take some time to process and issue the payments. If you provided your email address during registration you will receive a confirmation email; we ask that you are patient as all registrations will be dealt with in the order they are received.
Alternative arrangements will be made for those people without internet access and for those that do not have a suitable bank account Please email email@example.com
We urge residents to be mindful of emails, texts or telephone calls from suspicious sources offering information on the scheme, as this could be from someone who is trying to steal your personal information, such as your bank account details.
And why not join the vast majority of residents already paying by direct debit – to set up, visit https://www.monmouthshire.gov.uk/direct-debit/
The Welsh Government has confirmed that the Non Domestic Rating Multiplier for 2022/23 will be 0.535
There are some important changes to the business rates system which come into effect from 1st April 2022.
A Retail, Leisure and Hospitality Rates Relief Scheme will be in place again in 2022/23. However, the maximum relief available will be 50%, capped at £110,000 per business across Wales. This relief will NOT be automatically applied to the 2022/23 business rate bills. Instead, businesses will need to apply for this relief by completing an online application form. A link to the form will be available here. Further details will also accompany the annual bills.
Until such time as the relief is applied for and awarded, payments will need to be made in line with your demand notice. The easiest way to pay is by direct debit. To down load a direct debit mandate or to see our alternative payment options visit our payments page pay for it
Council Tax & Business Rates Information