You can manage your Council Tax or Business Rate account by accessing our online Self service portal. For Council Tax click here and for Business Rates click here . You can view up to date account information, check your balance, review payments, update contact details, switch to paperless billing, apply for discounts/disregards and set up a direct debit. To get started you will need to enter details about your rate account. Make sure you have a copy of either your recent council tax/business rate bill or recovery notice handy before you register.
If you are struggling to pay your council tax, you may be entitled to council tax support.
Welsh Government has compiled a handy booklet to help taxpayers see if they may be eligible to pay less council tax. The booklet can be accessed here: Welsh Government Leaflet. You can also find out if you may be eligible to pay less council tax by using the Welsh Government Eligibility Checker
Our own Money matters pages also provide advice and support for anyone who is falling behind with their bills.
If you wish to contact our Revenues Team for further information or support the contact details are:
Council Tax and Business Rates:
Tele: 01633 644630
For means tested Council Tax support: Email: email@example.com
Tele: 0800 0282569
This is a shared service provided for both Monmouthshire County Council and Torfaen County Borough Council.
The Welsh Government has confirmed that the Non Domestic Rating Multiplier for 2023/24 will be 0.535
You can manage your business rate account by accessing our online Self service portal
A Retail, Leisure and Hospitality Rates Relief Scheme will be in place again in 2023/24. However, the maximum relief available will be 75%, capped at £110,000 per business across Wales. This relief will NOT be automatically applied to the 2023/24 business rate bills. Instead, businesses will need to apply for this relief by completing an online application form. A link to the form will be available here (Application for Retail, Leisure and Hospitality Rates Relief in Wales – 2023-24). Further details will also accompany the annual bills.
Until such time as the relief is applied for and awarded, payments will need to be made in line with your demand notice. The easiest way to pay is by direct debit. To down load a direct debit mandate or to see our alternative payment options visit our payments page pay for it
Council Tax & Business Rates Information