Payment Service
You should now be able to make payments via the corporate payment facilities (Online payment, Automated Payment Line, Cashier payment). Please be aware that our service provider continue to experience capacity issues impacting upon the connectivity and speed of the system.
Unfortunately this will not be a quick fix, you may therefore experience some delays over the next week or so.
We appreciate your patience and support thus far and ask that you continue to be patient until this can be resolved. Apologies once again for the inconvenience caused.
In order to comply with payment security standards, as from 15/02/2018 some browsers, if not fully up to date, will be prevented from accessing Monmouthshire’s online payments page. If your browser is affected you will be presented with a screen which contains information and guidance on how to update your internet browser. If you are still unable to make a payment an alternative option is to call our Automated Telephone payment line – 0800 023 7406.
We offer a number of payment methods, depending on what you wish to pay.
Direct Debit
Direct Debit is the easiest and most secure way to pay your regular bills. Below are details of what you can pay for by Direct Debit. Payments are usually collected on a monthly basis and some services have a choice of collection date. Please click on the relevant service for further details:
Online Payments
Our online payment facility allows you to make payments directly and securely to the council 24 hours a day 7 days a week.
You can make payments for the following services by clicking on the link below:
Please note that a small number of online payments are currently failing due to changes being made in the payment card industry. If you experience an error while making your payment, please check the payment hasn’t been taken from your account and try again with an alternative card if possible. If you are still unable to make a payment, please contact us on 01633 644644, or visit one of our Hubs.
- Council tax
- Business rates
- Housing benefits overpayment
- Council invoices (Ref. 7)
- Social services invoice
- Garden waste collections
- Planning Applications
- Building Regulations
- Fixed Penalty Notice
- SuDS Pre-Application Advice
- SuDS Full Application
- Market Reservations
- Cafe Space License
- Christmas Wishes
We accept the following debit and credit cards: Visa and MasterCard. Unfortunately we are not able to accept American Express cards.
Please note that we have added a 3D secure function to our online payments. If your payment is rejected or you experience any problems please either use our Automated Telephone Payment Service or contact our Income office on 01633 644355.
Automated Telephone Payment Service
Our automated telephone payment facility is available 24 hours a day 7 days a week. The number you need is 0800 0237406 (calls are charged at local call rates). You can make payments for the following services:
- Council tax
- Business Rates
- Housing Benefit Overpayments
- Council invoices (reference starting with a 7)
- Social Services invoices (reference starting with a 6)
Please make sure you have your reference details and your debit or credit card details ready.
We accept the following debit and credit cards: Visa and MasterCard. Unfortunately we are not able to accept American Express cards.