Dear Customer,

Please be aware due to essential maintenance the authority’s web and automatic telephone payment systems will be unavailable on Sunday the 11^th of August between 8:30 to 16:30

Apologies for any inconvenience this might cause.

In order to comply with payment security standards, as from 15/02/2018 some browsers, if not fully up to date, will be prevented from accessing Monmouthshire’s online payments page. If your browser is affected you will be presented with a screen which contains information and guidance on how to update your internet browser. If you are still unable to make a payment an alternative option is to call our Automated Telephone payment line – 08453723601

This page gives you all the options available to be able to pay your council bills.

To pay one of the following bills online, please click the link:

Click here for Online payments

Please note that we have added a 3D secure function to our online payments. If your payment is rejected or you experience any problems please pay using our Automated Payment Line or by contacting our Income Office on 01633 644355.

Direct Debit

By cheque

Make cheques payable to Monmouthshire County Council.

Please note that post-dated cheques will not be accepted and will be returned.

Send to:

The Cash Office
Monmouthshire County Council
PO Box 106
Caldicot
NP26 9AN

Please include on the reverse of the cheque, the reference number from the bill or invoice being paid.

Receipts are not provided for cheque payments unless specifically requested.

By phone

You can ring our automated telephone payment facility which is available 24 hours a day, seven days a week. Please make sure you have your reference details and your debit or credit card details ready.

Phone Number: 0845 3723601 (This call will cost you 3 pence per minute plus your phone company’s access charge.)

Click here to make a compliment, complaint or comment