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You can request, report or pay for council services online at a time and location to suit you.

Using our app or online services helps you contact the council quickly and easily and get a prompt response.

If you create a personal account, you will be able to view all your queries and responses in one place.

However, you can still report, request and pay for services without setting up an account – just log in as a guest. Please note that registered customers who do not log in will not see their request in their account. ​

Find out more about the ‘My Monmouthshire’ app and online services.

Bins, fly-tipping and litter

Roads and pavements

Safeguarding and abuse

If you have a concern about an adult or child at risk you need to speak with the relevant duty officer.  In the first instance please always contact us immediately via a telephone call. The email addresses are for info. 

Adults Services:

Adult Safeguarding Duty phone number and email address:
01873 735492

Children Services:
01291 635669  

If it is outside of office hours –
Out of Hours and Bank Holidays Emergency Duty Team:
0800 328 4432
In an emergency dial 999

For more information visit the Gwent Safeguarding website