Residents can now buy permits for the seasonal garden waste collection service. You must allow 14 days for your permit/s to arrive before your waste can be collected. If you also require a bag you can request one via email – see details below.


Please place your bags out for collection before 6am on your day of collection and display your permit/s.


Buy a permit

Each permit you purchase entitles you to a weekly garden waste collection for the period 2nd March 2020 to 4th December 2020 from one garden waste bag.

The charge per permit is £18.00 and you may purchase as many permits as you require.

In order to renew last year’s Garden Waste permit, you will need to use the same ‘My Monmouthshire’ user account as last year. If you have forgotten your password or encounter an issue, please go to the following page for further guidance: www.monmouthshire.gov.uk/my-monmouthshire

Select “I bought a permit last year” to renew your permit at the same address.

Select “I didn’t buy a permit last year” if you are a new customer or have changed address.

When you reach the ‘payment successful’ page please ensure you click the “finish” button to complete the process.

I need a garden waste bag:
If you have purchased a permit and need a garden waste bag or need a replacement bag for an existing permit please email your request to contact@monmouthshire.gov.uk or phone 01633 644644. Please give your name, address and how many bags you require. Please be advised it may take up to 14 days for your new bag to be delivered.

Seasonal garden waste service:
The garden waste service is a seasonal collection and will operate from March to November. Therefore, there will be no garden waste collections in winter from the start of December to the end of February. All garden waste is now collected separately to the food waste.

How you can register and pay for the service:

  • Online (use the button at the top of this page)
  • Over the phone: 01633 644705 (Open Monday-Thursday 9am- 5pm and Friday 9am – 4:30pm)

Terms and Conditions

What happens once you have registered?

Please allow up to 14 days for your permit(s) to arrive by Royal Mail. Once you have your permit(s) showing in your bag(s) your garden waste can be collected.

New customers

Please allow up to 14 days for your permit(s) to arrive by Royal Mail.

Please email your request for a garden waste bag to contact@monmouthshire.gov.uk or phone 01633 644644. Please give your name, address and how many bags you require. Please be advised it may take up to 14 days for your new bag to be delivered.

Place the permit inside the clear pocket of the bag. To avoid loss, please make sure that the pocket is sealed securely.

Existing customers

Please allow up to 14 days for your permit(s) to arrive by Royal Mail.

Place the permit inside the clear pocket of your existing bag. To avoid loss, please make sure that the pocket is sealed securely.

Replacement bags

If you are new to the service or you need a replacement due to loss or damage:

Please email your request for a garden waste bag to contact@monmouthshire.gov.uk or phone 01633 644644. Please give your name, address and how many bags you require. Please be advised it may take up to 14 days for your new bag to be delivered.

The Council will replace up to two bags per year (due to loss or damage).

Garden waste FAQs

When will the garden waste service restart?
Garden waste collections will restart on Monday 18th May.

Will you take any additional garden waste?
No, our waste teams will be at full capacity so they cannot take any additional garden waste. We are working hard to find a solution to clear any back log of waste our customers may have.

What can I do with any additional garden waste?
You may be able to spread any ‘stored up’ garden waste out over a few weeks of collections within your permitted bags.  (Please ensure they are not too heavy for our crews though).

Home composting is an alternative and more sustainable option.  The council have issued guidance on how to home compost please see the home composting section at the bottom of this page.

Can I put out garden waste if I’m not a customer of the garden waste collection service?
No, we are only able to collect garden waste from current customers and from bags with a valid permit.

Can I buy a garden waste permit?
Yes as of 10th June we are open for residents to buy garden waste permits.

My garden waste bag is broken, can I get a replacement?
If your current bag is damaged beyond use or it is missing you can request a replacement bag to be delivered. Please email contact@monmouthshire.gov.uk or phone 01633 644644. Please only request a bag if it is essential as we have limited resources to deliver bags. Please be advised it may take up to 14 days for your new bag to be delivered.

My garden waste permit has gone missing, can I get a replacement?
If your garden waste permit is missing you can request a replacement. Please email contact@monmouthshire.gov.uk or phone 01633 644644. Please be advised it may take up to 14 days for your replacement permit to arrive via the post.

When is my collection due?
Garden waste collections will restart on Monday 18th May. Your collection day will take place weekly on the same day as before the suspension.
If you are not sure of your collection day you can check here – http://maps.monmouthshire.gov.uk/
Please put your waste out for collection before 6am on the day of collection.

Will I receive compensation for the lost service?
We will extend the service through the winter and fix the cost of next years’ service for existing customers to reflect any loss of service this year.

Will there be another break in the garden waste service?
Key services were prioritised during the lockdown and we are still in a state of national crisis where following social distancing rules is of utmost importance. We will do our very best to keep the garden waste service running normally but this cannot be guaranteed.

How can I manage my garden waste at home?
Raising the cutting height on blades and mowing more frequently without collecting grass cuttings will help to fertilize the ground and reduce the amount of waste that needs disposing of.
Home composting is an easy alternative for dealing with grass cuttings, leaves and hedge trimmings.
You don’t need a compost bin, just a small area set aside for a simple compost heap will do. If it’s in a sunny spot the grass cuttings will rot down quickly so this can be a practical solution while garden collections are on hold.
A garden compost heap can be beneficial to insects and wildlife at a time when nature also needs a home. Wild patches of grass, hedges and tree canopy also play a huge part in the fight against Climate Change.

Should I burn my garden waste?
Please do not burn garden or any other waste. Environmental health officers are receiving a large increase in complaints and have appealed to the county’s residents to be good neighbours during these difficult times.  People with existing respiratory problems and those recovering from Covid-19 need to be protected from poor air quality, including smoke from bonfires.

Are additional bags available for storage?
Unfortunately, we are unable to provide additional bags for storage at this time.

Collection rules

All garden waste must be inside the bag (not overflowing).

The garden waste bag must not be too heavy. The operative will have to lift the bag to shoulder height. There is no set weight limit. If the operative cannot safely lift the bag the council reserves the right to not empty the bag.

A valid garden waste permit must be showing in the pocket of the bag to have your garden waste bag emptied.

If the bag is contaminated with the wrong type of waste (e.g. food waste), the council reserve the right to not empty the bag.

The following items are accepted in the garden waste bag:

Yes please: No thanks:
Grass cuttings soil, stones, gravel and rubble
Leaves and bark large branches or logs over 2” in diameter
Plants, weeds and cut flowers Japanese Knotweed and Common Ragwort
Twigs & small branches up to 2” in diameter Food waste
Vegetarian animal bedding cat, dog or bird waste/litter

How to start Composting

Not sure what to do with your garden waste?  Please consider

  1. Start composting it, it doesn’t take up much space, is easy to do, and will provide you with compost to mulch your flowers and vegetables,  See the video below
  2. Store it until green waste collections re-start
  3. Raise your mower cut height and mulch the cuttings back into the ground rather than collecting them
  4. Mow less of your lawn if you can and let it grow
Get Composting.

How to compost garden waste:

  • create a little pile of grass, leaves and hedge clippings
  • Preferably in a sunny spot (so it rots down more quickly) and on soil
  • turn occasionally with a garden fork
  • Leave out all food waste
  • Let the insects do the rest
  • Compost should be ready in 12 months

And to help nature during this Climate Emergency

  • Leave little wild patches in your garden
  • Avoid buying weed killers and pesticides
  • Pollinating insects will be attracted to your garden
  • Birds will follow in search of tasty insects
  • Hedges, shrubs and trees provide food and shelter for wildlife
  • Tree canopy cover will help reduce air pollution and the effects of climate change

Remember natures not neat …….and we need nature now as much as it needs us!

Please do not burn garden or any other waste.  Environmental health officers are receiving a large increase in complaints and have appealed to the county’s residents to be good neighbours during these difficult times.  People with existing respiratory problems and those recovering from Covid-19 need to be protected from poor air quality, including smoke from bonfires.

RHS advice on making compost: https://www.rhs.org.uk/advice/profile?pid=444

Henry Doubleday Garden Organic composting advice: https://www.gardenorganic.org.uk/compost

Henry Doubleday Garden Organic have a set of resource sheets with information for choosing the right composting method for your situation: https://www.gardenorganic.org.uk/sustainable-communities-resources