Urgent notice about changes for Paypoint users

Just a reminder to our customers who pay their council tax using a Paypoint card – Your current card will become invalid on 31st March 2018 so we need to know if you are able to switch to another method of payment (as outlined in the letter issued to you recently), or if you require a new Paypoint card.  Please contact the Revenues Section to let us know by no later than Tuesday 7th November.

Email: counciltax@monmouthshire.gov.uk or telephone 01633 644630.

Here you will find all the information you need regarding your Council Tax, Benefits and Business rates. The link to citizens’ access, our self-serve area is also located here.  Once logged into the self-serve area you can check charges, relief, discounts and payments made. As well as updating contact information, switching to paperless billing (E billing) or setting up a direct debit. In order to use this facility you must have your latest bill or notice from us to hand, as the “Online Key” or “Account Reference” quoted is required for access. You can also get this information by giving us a call on 01633 644630 or sending us an email enquiry to counciltax@monmouthshire.gov.uk

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Click here to view Your Council Tax or Business Rates Account



Here you are able to log on using your personal details, account reference and online key. Under this self-serve area you can view your account details and benefit information. There is also a range of other items you can do like update your contact information, switch to paperless billing (Ebilling), set up a direct debit, apply for single person discount and inform the council of a change of circumstance which may affect your Council Tax liability, for example a change of address or an extra person moving into a property.