You can manage your Council Tax or Business Rate account by accessing our online Self service portal. For Council Tax click here and for Business Rates click here . You can view up to date account information, check your balance, review payments, update contact details, switch to paperless billing, apply for discounts/disregards and set up a direct debit. To get started you will need to enter details about your rate account. Make sure you have a copy of either your recent council tax/business rate bill or recovery notice handy before you register.
What is Council Tax
Council Tax is a tax set by local authorities to meet their budget requirement.
It is a legal process. If you need to pay Council Tax but do not you could face legal action. Find out what to do if you are in Council Tax arrears
The amount you need to pay is based on your home’s valuation band and assumes two adults live at the property.
If this is not the case, or you or someone you live with is disabled, you might be eligible for a Council Tax Discount or Council Tax Exemption.
You will be sent an annual Council Tax bill every March.
You can also see your bill online, as well as make payments, apply for discounts or reductions, and go paperless by clicking here
To set up your online account, please have the account reference number and online key from a recent bill or notice.
If you do not have a recent bill, you can request a copy by contacting counciltax@monmouthshire.gov.uk
Need help paying your council tax? Contact counciltax@monmouthshire.gov.uk or call 01633 644630
How to pay
You can pay in full or instalments.
Direct debit: You can register to pay by direct debit
Online: By using our online payment link Make a payment
Telephone: Call our automated payments line: 0800 023 7406
Council Tax arrears
Council tax is a legal process. If you are required to pay council tax but do not – or fall behind with payments – you could be liable for legal action.
If you are struggling to make payments, contact our team as soon as possible on counciltax@monmouthshire.gov.uk or call 01633 644630. Find out what support is available.
Council Tax reminder
If you receive a reminder notice you must pay the outstanding balance or be liable to pay the remaining amount in full.
Final notice
If you have received a final notice, it means that:
- you have not paid your council tax instalments as detailed on your bill
- you can no longer pay by instalments, and the full amount is now due
- the amount showing as overdue on your notice must be paid in full within 14 working days of the letter date.
If the full balance is not paid, a court summons will be issued to you. This will incur further costs which will be added to what you must already pay.
If you are unable to pay, please contact us as we may be able to help. If the account can be brought up to date, we may be able to reinstate your monthly payments.
Court summons
If you have received a court summons, it means that we have applied to the magistrates’ court for the legal power to take further action against you to recover unpaid council tax and court costs will be added to your account.
To avoid this, you need to pay the full amount plus any court costs incurred. This will stop any further recovery action.
If you cannot pay the full amount you can submit a summons agreement offer to request to pay by instalments by emailing counciltax@monmouthshire.gov.uk
Liability order
This means a court has granted us the power to recover unpaid council tax arrears. This can be done by claiming it from your salary or benefits, enforcement agents, charging order or bankruptcy order.
If you have received a liability order, contact us as soon as possible.
Council Tax support
Council tax is a legal process and you could face action if you do not pay. Find out about Council Tax arrears above.
If you are struggling to pay your Council Tax, contact our team as soon as possible on counciltax@monmouthshire.gov.uk or call 01633 644630.
They can help to make your payments more manageable.
The team can also help if you – or someone you know – is vulnerable.
This can include people who have:
- Physical, mental or learning difficulties
- Long standing health conditions or a terminal diagnosis
- Experienced a significant change in circumstances, such as divorce or bereavement
- Severe financial difficulties
While being vulnerable does not remove your legal obligation to pay, we can temporarily take certain actions to mitigate your immediate circumstances. This will be in place until a more long-term solution is resolved.
We will:
- Flag your account to show you may be vulnerable and unable to manage your affairs
- Review your personal circumstances before taking any further debt recovery action, and place a hold on existing action where appropriate
- Stop any action being taken by our enforcement agents (bailiffs)
- Consider your total indebtedness to us when considering repayment arrangements
- Seek direct deductions from benefit where possible
- Help you to claim council tax support and any relevant exemptions and discounts
- Direct you to other sources of debt advice, such as Citizens Advice, debt counselling services
- Work with advice agencies to agree repayment schedules that are affordable and recognise your priority debts
We look at each case on its own merits.
We may ask you for a doctor’s letter, a financial statement or other information so we can see the nature/extent of your vulnerability.
Managing your payments
- Check if you are eligible for a Council Tax Discount or Council Tax Exemption
- Check what benefits you’re entitled to Benefits calculators – GOV.UK
- Manage your household spending using a free online budget planner
- Visit our Cost of Living Support pages for information about other support
Are you Eligible to pay less council tax?
If you are struggling to pay your council tax, you may be entitled to council tax support.
Welsh Government has compiled a handy booklet to help taxpayers see if they may be eligible to pay less council tax. The booklet can be accessed here: Welsh Government Leaflet. You can also find out if you may be eligible to pay less council tax by using the Welsh Government Eligibility Checker
Our own Money matters pages also provide advice and support for anyone who is falling behind with their bills.
If you wish to contact our Revenues Team for further information or support the contact details are:
Council Tax and Business Rates:
Email: counciltax@monmouthshire.gov.uk
Tele: 01633 644630
For means tested Council Tax support: Email: benefits@monmouthshire.gov.uk
Tele: 0800 0282569
This is a shared service provided for both Monmouthshire County Council and Torfaen County Borough Council.
For Businesses
The Non Domestic Rating Multiplier for 2024/25 is 0.562. Welsh Government have confirmed that the Multiplier for 2025/26 is 0.568.
You can manage your business rate account by accessing our online Self service portal
A Retail, Leisure and Hospitality Rates Relief Scheme will be in place again in 2025/26.
Please read the guidance for this relief before making an application:
Guidance – Business tax, rates and premises | Business Wales
Apply for Retail, Leisure and Hospitality Rates Relief in Wales – 2025-26
Until such time as the relief is applied for and awarded, payments will need to be made in line with your demand notice. The easiest way to pay is by direct debit. To down load a direct debit mandate or to see our alternative payment options visit our payments page pay for it