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This privacy policy explains how we use the information we collect about you and procedures that we have in place to safeguard your privacy.

We are committed to ensuring that your privacy is protected. Under the Data Protection Act 1998 we have a legal duty to protect any personal information we collect from you.

The personal information we collect and how we use it

We don’t capture and store any personal information about anyone who accesses this website, except where you voluntarily choose to give us personal information via social media, email, or by using an electronic form on the website, or by enquiring about any of our services.

In these circumstances, your personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website – in which case the information may be used for any of those wider purposes.

My Monmouthshire Privacy Notice

As a user of My Monmouthshire, Monmouthshire County Council will collect your data, for example email and physical address, if you choose to submit these. We will use these to contact you with updates on your service requests and to be able to contact you if required.

Your data will be stored securely where it can be viewed and shared where necessary, by our staff, suppliers and partners, including town and community councils within the county of Monmouthshire, or our contractors. This ensures your concerns can be directed to the correct part of the council, or to the appropriate service provider if it is a partner. By submitting your personal data, you are indicating to us that you agree to this.

  • We won’t share your information with any other organisations for marketing, market research or commercial purposes. We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with other Monmouthshire council departments for other lawful purposes.
  • If you do not agree with this statement and no longer want to use this service you can de-register. You can do this by signing into your account > My Account > De-register my account or by contacting our Contact Centre. You may continue to submit reports anonymously; however, we will be unable to feedback any updates on progress in relation to your request.


The Council Advertising Network is responsible for delivering advertising on the Monmouthshire County Council website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out:

Statistical data

We may also use aggregate information and statistics for monitoring website use to help us develop the website and our services. We may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.


We will only hold your information for as long as necessary for the purpose for which it was collected.

Personal information is not disclosed to third parties unless indicated on the web page and/or relevant form at the point of collecting the information or as required or allowed by law.

Use of cookies

We use cookies on its site. A cookie is a text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.

Cookies are not used to collect any personal information.

You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser which you use. Please refer to the help function for your browser.

If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of our website and website services.

How we protect your information

All the personal information collected on this website is recorded in a secure database.

All our employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.

Email security

Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send..

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change this privacy policy we will update you with the changes on this page. Continued use of the service will signify that you agree to any such changes.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian’s permission before you provide personal information on our website. Users without this consent are not allowed to provide us with personal information.


We will process any personal information we collect in accordance with the General Data Protection Regulation and the Data Protection Act 2018. If you wish to access personal information collected from you through this website or if you have an inquiry or concern regarding processing of personal data, please contact the Data Protection Officer by emailing

Under the Data Protection Act 1998, you can request a copy of your information and we will provide you with a legible copy of the personal information we hold and to which you are entitled.

This will be sent to you within 40 days of your request – although we almost always require proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person) and we may ask you for more information to help us locate your personal information. You may have to pay a small charge before the information is supplied.

If you remain dissatisfied after raising an issue about this policy and/or a request to access personal information collected from you via this site, you may also contact:

Information Commissioner’s Office

2nd Floor

Churchill House

Churchill Way


CF10 2HH

Telephone: 0330 414 6421

Web: Information Commissioner’s Office (ICO)