My Monmouthshire is a way of communicating with the Council by providing online access and an app to enable 24/7 self-service access. The app is an easy way to quickly contact the council and enables people to report an incident using a photo or a video from their phone. For example, residents may report a pot hole, dog fouling or a broken street light by capturing details and automatically submitting them. The My Monmouthshire app also provides latest news updates from the council and features local service information such as waste collection days, job vacancies, bus timetables or school data.

All residents or anyone visiting Monmouthshire with smart phones are encouraged to download the app. To do so, visit your app store and simply download the My Monmouthshire app.

To sum up here’s what it can do:

    • Easy way to find out information e.g. bus timetables
    • Quick way to get to other online services e.g. Parent Pay, pay your Council Tax
    • Provides a two way communication channel with Monmouthshire keeping up to date and in touch
    • View your account and what interactions you have had with the Council
  • Receive targeted emails on what you are interested in e.g. Events, Council news

What’s happened recently?

The Customer Portal on the website has been revamped and now includes information on our Privacy Policy.   There is also an improved search bar ‘How can we help?’ that has some FAQ’s and links to the different forms. 

Several new forms have been added:

    • Street Naming & Numbering
      • Application for a property change of name
      • Application for a single plot
      • Application for multiple plots
    • Recycling & Waste – requests for tip permits for one-off and annual visits
    • Transport & Parking – applications for resident and seasonal car park permits
    • Schools – applications for home to school transport
  • Housing – report an empty home 

 Now that we have online application forms for home to school transport we are investigating how we can improve how children use our school bus passes

We are also improving other internal processes and the Flytipping forms are now being directed to and completed by our staff out in the field, with a response going back to our customer (if they have provided an email address).

How you can help!

We are looking for people who are would be willing to provide their feedback on new developments we have in the pipeline for My Monmouthshire. We have a user panel, who are helping us to make sure the forms are user friendly and are in a language that you understand.

If you would like to be part of the My Monmouthshire Customer User Panel please email

If you’ve already registered using the My Monmouthshire app, currently available on Apple, Android and Windows devices, then you can use the same email and password to log-in.

 You can report an issue anonymously, but by registering your details you can track the progress of your report and receive updates as it is processed.

We are keen to hear what you think of the My Monmouthshire app, if you would like to send us your feedback then you can do so by clicking here.