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Monmouthshire Housing Support Services provide support to people who are homeless, or who are having difficulties in keeping or finding a home.

If you need support to access suitable accommodation or to remain in your own home, please get in touch with Monmouthshire County Council’s Housing Support Team on:

📞Phone: 01633 740730


About Us

The Housing Support Team deliver a ‘Gateway Service’, which acts as a referral route into support services within Monmouthshire. A member of the Team will undertake an evaluation of your need to match you to the most suitable service available to you.

Please contact the Housing Support Gateway Team if you or somebody you know requires housing related support. 

The Housing Support Gateway Team are experienced in dealing with the many issues that people face and understand how these can develop and get worse if not addressed. The team are committed to providing individually tailored support in order to prevent and deal with homelessness.

To apply for Housing Support, please click the link below:

What is Housing Support

Housing Support can assist you with a range of issues including:

  • Help and advice with any housing related issues you may be experiencing
  • Advice with budgeting/managing your money
  • Advice and help to claim available benefits and grants
  • Help to develop daily living skills
  • Help to access other services and opportunities e.g. health, employment, and education

A wide range of services is available through the Housing Support Gateway.  These services can help with issues related to promoting health and wellbeing, social inclusion, and family relationships.

Housing Support does not include personal or care services (e.g. help with bathing, dressing, prompting/taking medication).

There is no cost to access Housing Support, however you must reside within the Monmouthshire area to access our services.  If you live outside of Monmouthshire, please contact your Local Authority for more information on the services that are available to you.

Anyone can apply.

How to Access Housing Support

It is best to ask for help early, and it’s NEVER too late to seek help and advice.  To access Housing support you can either make a self-referral, or ask another person to contact us on your behalf.  This could be a Social Worker, Housing Officer, a Family Member, Friend or anyone else.

If you are not sure whether support is right for you, please contact us to discuss what support we can offer.  If the support we offer does not meet your needs, we can assist you with finding the appropriate service to help.

What Happens Next

We will contact you to arrange a visit to discuss your referral, or if you prefer, we can arrange a telephone appointment to discuss your support needs.

During this appointment, we will complete an evaluation of your support needs and you may be placed onto a waiting list before accessing services.

Once allocated to support, you will have a support worker who will meet with you regularly to help to resolve any housing related issues you may be experiencing.

Support is provided either by Monmouthshire County Councils in-house team or via one of our external provides who work alongside the Housing Support Gateway Team.

Services Accessible via the Housing Support Gateway

To access housing related support in Monmouthshire, all referrals must come via the Housing Support Gateway.

Services are delivered by the Providers listed below on behalf of Monmouthshire County Council, and are funded by the Housing Support Grant.

Please find more information on our Provider’s web pages below:

Housing & Wellbeing Support Drop in

Are you experiencing Housing Difficulties? We can help with:

  • Housing and tenancy issues
  • Homeless advice
  • Housing related benefit queries
  • Homesearch and bidding
  • Accessing other agencies for specific support needs (financial advice, health issues, family support)

Drop In Sessions:

POBL Housing and Wellbeing – Drop In

Every Tuesday and Friday 9:30am-13:30pm at Chepstow Library

Llamau Housing and Wellbeing – Drop In

Every Friday 9:30am-12:30pm at Monmouth Hub

Also, appointments are available every Tuesday morning from 10am at the Monmouth Hub for any homeless needs and support.

Monmouthshire Housing Association Housing and Wellbeing – Drop In

Every Wednesday 12pm-2pm at Together Works, Caldicot

Every Thursday 10am-12pm at Mardy Resource Centre, Mardy Park, Abergavenny

Housing Support Grant

The Housing Support Grant (HSG) (Supporting People, Homelessness Prevention & Rent Smart Wales) core purpose is to prevent homelessness and support people to have the capability, independence, skills and confidence to access and/or maintain a stable and suitable home. Read More > Housing Support Grant – Monmouthshire

Meet the Team

Trudy Griffin – Housing Support Commissioning & Operations Manager

Carl Potts – Senior Housing Support Gateway Officer

Terri Seldon – Housing Support Gateway Officer

Tony Waite – Housing Support Gateway Officer

Mia Harris – Housing Support Gateway Officer

Joanna Taylor – Housing Support Gateway Officer

Donna Williams – Housing Support Gateway Assistant

Angela Smith – Housing Support Universal Credit Officer

Keri-Ann Young – Housing Support Universal Credit Officer

Emily Griffiths – Housing Support Low Level Prevention Officer

To speak to a member of our Team, please get in touch on:

01633 740730 or