2022 garden waste collection FAQs

Seasonal garden waste service:
The garden waste service is a seasonal collection and will operate from March until the end of November. Therefore, there will be no garden waste collections in winter from the start of December to the end of February. All garden waste is now collected separately to the food waste.

When can I register for garden waste collections in 2022?
Online registration for the public opened on 12th January 2022.
From 19th January you will also be able to register by calling our contact centre or at the Community Hubs.

The collection service period begins from 28th February 2022. You must register by 14th February to be ready for your first collection.

The registration period ends on 30th September 2022.

When will my bin be delivered?
Existing customers who order the same number of bins as last year will be expected to use the bins they already have.
New customers or those ordering more bins than last year will receive their new bins by 28th February if you register before 14th February. If you register after 14th February, bins will be delivered within 14 days.

My bin is broken and needs replacing?
If you have registered for the 2022 garden waste service and your bin is broken, please contact us and we will replace the bin. Please contact us on email contact@monmouthshire.gov.uk or call 01633 644644.

How do I use the wheeled bin?
You should store your garden waste bin on your property. Fill it with garden waste, ensure that the lid is closed. Your bin has two wheels on the same side as the handle. Tilt the bin so it is on the two wheels and you will be able to manoeuvre it. Place your bin at the kerbside before 7am on your day of collection. After collection return your bin to your property.

What are the dimensions of the wheeled bin?
The dimensions are: 58.2cm width (at top rim) x 72.4cm depth x 106.6cm overall height (lid closed).
The wheeled bins have a 240 litre capacity.
A wheeled bin is the equivalent of 3 of the old brown bags (80 litre each).

When will my garden waste be collected?
The garden waste bins will be collected once a fortnight from 28th February 2022 to 2nd December 2022.
Your collection day may change from last year. You will receive an email or letter before 28th February confirming your collection day.

Will I get a permit with a wheeled bin?
You will not receive a physical permit. A record of your subscription to the garden waste service will be stored electronically and the collection crews will have a system that tells them which properties have paid for the service.

What if I can’t store a bin?
In general, a wheeled bin takes up no more space than bags. If you cannot store a wheeled bin due to having no space between the front of the property and the public highway, we will work with our residents to ensure the service is still available to them. Please contact the council by calling: 01633 644644.

What if I can’t move a bin?
The bins can be wheeled so they are easy for residents to manoeuvre and do not have to be carried or lifted like a bag. If no member of the household is physically able to manoeuvre a wheeled bin, we will work with you to ensure the service is still available to you. Please contact the council by calling: 01633 644644.

Will there be another break in the garden waste service?
Key services were prioritised during the Covid19 lockdowns with the pressures on staffing levels. We will do our very best to keep the garden waste service running normally but this cannot be guaranteed.

How can I manage my garden waste at home?
Raising the cutting height on blades and mowing more frequently without collecting grass cuttings will help to fertilize the ground and reduce the amount of waste that needs disposing of.
Home composting is an easy alternative for dealing with grass cuttings, leaves and hedge trimmings.
You don’t need a compost bin, just a small area set aside for a simple compost heap will do. If it’s in a sunny spot the grass cuttings will rot down quickly so this can be a practical solution while garden collections are on hold.
A garden compost heap can be beneficial to insects and wildlife at a time when nature also needs a home. Wild patches of grass, hedges and tree canopy also play a huge part in the fight against Climate Change.

Can I burn my garden waste?
Please do not burn garden or any other waste. Environmental health officers are receiving a large increase in complaints and have appealed to the county’s residents to be good neighbours during these difficult times.  People with existing respiratory problems and those recovering from Covid-19 need to be protected from poor air quality, including smoke from bonfires.

Why have you changed to garden waste wheeled bins?
The reasons we have changed to bins are:

  • When we asked customers which they would prefer the majority asked for bins. The results from the recent garden waste public survey can be viewed here.
  • Bins are more environmentally friendly, they will be made from recycled plastic and are recyclable themselves at the end of life. The bags are not.
  • Bins offer better value for money, to keep the same service as we currently have we needed to increase the cost of a bag to over £40 to cover the cost of running the service.
  • Bins can be wheeled by residents and do not have to be carried or lifted.
  • Bins are better for the Health & Safety of our collection crews as the bins can be wheeled and mechanically lifted. Whereas the bags must be lifted above shoulder height to be tipped into the collection vehicle.
  • Bins offer clean storage.
  • Bins can be used to store waste over the non-collection winter months.