Enter username and password 

Go to the My Monmouthshire portal 

Click on the Login link at the top of the page. 

Enter your username and password and click Sign in. 

You must use the email address and password you gave when you registered for the account. 

Verify your identity 

You will be asked to verify your identity by providing a 4-digit code. You’ll get an email from YourRequest@monmouthshire.gov.uk.  

To receive this code, click Validate 

Find the email that contains the code in your mailbox 

Enter this code in the box on the My Monmouthshire authentication screen and click Continue. If the code has expired, you can request a new one by selecting  Resend code via email. 

You will now be successfully logged in to the portal where you can complete online forms and view your drafts or previously submitted forms. 

Go to the My Monmouthshire portal. 

Click on the Login link at the top of the page. 

On the login screen, click I have forgotten my password. 

This will take you to the Forgot Password page. 

Enter your email address and then click Continue. 

If a user is found with the email address you have entered, you will be sent an email to that address. It may take a few minutes to come through. 

In the email, click the Change password link. This link will expire in 2 days. 

A new window will open. Enter your new password and confirm this underneath.  

Your new password must: 

• be between 10 and 30 characters in length 

• be different to previous password 

• contain at least one 
  – Letter 
  – Number 
  – Special character e.g. !”@$%&()`*,-/:;<=>?_^~{}# 

Your password must NOT contain 

• Repeating characters e.g. aaa64135 

• The part of your email address before the @ 

• A special character, previously not listed 

Once entered, click Continue. You will be taken back to the log in screen to enter your new username and password. This will give you access to the portal. 

You will receive a confirmation email to advise that your password has been changed successfully. 

Enter username and password 

Go to the My Monmouthshire portal 

Click on the Login link at the top of the page. 

Enter your username and password and click Sign in. 

You must use the email address and password you gave when you registered for the account. 

Verify your identity 

You will be asked to verify your identity by providing a 4-digit code. You’ll get an email from YourRequest@monmouthshire.gov.uk.  

To receive this code, click Validate 

Find the email that contains the code in your mailbox 

Enter this code in the box on the My Monmouthshire authentication screen and click Continue. If the code has expired, you can request a new one by selecting Resend code via email. 

You will now be successfully logged in to the portal  

Edit your profile 

Click on Menu at the top right of the screen, and then My Profile. You will see your current profile information here. 

To add or update information, you can either: 

1. Use the options to the right of the screen which allow you to add account information, such as an email address, home address and phone number 

2. Scroll down and click Edit your profile to update your current profile information 

After selecting one of these options, just type the correct information into the fields displayed. 

To save the changes, click Continue. 

Remove your old information 

Remember to delete old account information from your profile, such as an old home address or phone number. 

To do this, scroll down to the bottom of your profile page, and click Remove next to the information you want to delete. Then click Delete. 

This will remove the account information you no longer want to have on your profile. Please note, you can only remove a contact point or address if it is not set as the default (primary) one.  

Enter username and password 

Go to the My Monmouthshire portal 

Click on the Login link at the top of the page. 

Enter your username and password and click Sign in. 

You must use the email address and password you gave when you registered for the account. 

Verify your identity

You will be asked to verify your identity by providing a 4-digit code. You’ll get an email from YourRequest@monmouthshire.gov.uk.  

To receive this code, click Validate 

Find the email that contains the code in your mailbox 

Enter this code in the box on the My Monmouthshire authentication screen and click Continue. If the code has expired, you can request a new one by selecting Resend code via email. 

You will now be successfully logged in to the portal  

Complete a draft 

Find the relevant service request you want to carry on with and click Continue. 

This will take you back into the form, which contains the details you previously saved. 

You can either: 

1. Continue working through the form and send it to us by clicking Submit at the end. 

2. Continue the form at a later stage. Click Save and continue later at the bottom of the page. 

Enter username and password 

Go to the My Monmouthshire portal 

Click on the Login link at the top of the page. 

Enter your username and password and click Sign in. 

You must use the email address and password you gave when you registered for the account. 

Verify your identity 

You will be asked to verify your identity by providing a 4-digit code. You’ll get an email from YourRequest@monmouthshire.gov.uk.  

To receive this code, click Validate 

Find the email that contains the code in your mailbox 

Enter this code in the box on the My Monmouthshire authentication screen and click Continue. If the code has expired, you can request a new one by selecting Resend code via email. 

You will now be successfully logged in to the portal  

Find your submitted forms 

Click on Menu at the top right of the screen, and then My Submitted Forms.  

This will display all your submitted service requests. 

Find the relevant service request you want to upload the document to and click Review. 

You will then see all the details of your submitted request. 

Add a document 

Scroll down to the bottom section of the page, called ‘What would you like to do’? 

Click Add a document. 

Click Choose file and navigate to the file you want to upload. 

Once the file has been added, click Continue. This will take you back to the summary page. Now you can view the document you have added at the bottom, and the date this was added. 

Now you need to add a note to tell us you have uploaded a document. It is important you complete this step. 

Add a note 

Scroll down to the bottom section of the page, called ‘What would you like to do’? 

Click Add a note. 

In the Type drop down, select Public. 

In the Title box, enter the name of the document you have uploaded. 

In the Note box, enter a brief message about why you have uploaded it. 

Click Continue. This will take you back to the summary page. You can view the note you have added at the bottom, and the date this was added. 

The relevant team will be notified of your upload.