Registration is NOW OPEN for the garden waste collection service which covers 1st April 2017 to 31st March 2018.

Register online for the garden waste service

The link above will take you to the new My Monmouthshire app where you first need to register.

If you’ve already registered using the My Monmouthshire app, currently available on AppleAndroid and Windows devices, then you can use the same email and password to log-in.

Each permit you purchase entitles you to a weekly garden waste collection for the period 1st April 2017 to 31st March 2018 from one brown garden waste bag.

The charge per permit is £18.00 and you may purchase as many permits as you require.

View our FAQ leaflet providing a breakdown of costs and further helpful information.

How you can register and pay for the service:

  • Online
  • Over the phone: 01633 644705 (Open Monday-Thursday 9am- 5pm and Friday 9am – 4:30pm)
  • At your local Community Hub using one of the self-service computers. Please ask a member of staff if you need help.

Terms and Conditions

What happens once you have registered?

Please allow up to 14 days for your permit(s) to arrive by Royal Mail. Once you have your permit(s) showing in your bag(s) your garden waste can be collected.

New customers

Your permit(s) will arrive via the Royal Mail.

Please collect your brown bag(s) from your nearest Community Hub.

Place the permit inside the clear pocket of the brown bag. To avoid loss, please make sure that the pocket is sealed securely.

Existing customers

Your permit(s) will arrive via the Royal Mail.

Place the permit inside the clear pocket of your existing brown bag. To avoid loss, please make sure that the pocket is sealed securely.

Replacement brown bags

If you are new to the service or you need a replacement due to loss or damage:

Brown garden waste bag(s) can be collected from your nearest Community Hub.

Bag(s) can only be issued to customers with a valid contract.

The Council will replace up to two bags per year (due to loss or damage).

The following items are accepted in the garden waste bag:

Please note we cannot accept soil, rubble, stones, gravel, large branches or logs, Japanese Knotweed or Common Ragwort, cat, dog or bird waste/litter.

 

Useful Information

Size of the brown bag – The dimensions for the brown garden waste bag are 45cm x 45cm x 50cm with a weight in the bottom of the bag.

Collection frequency – Garden waste is collected weekly along with your food waste. The brown bag(s) must be on the kerbside by 7am on the morning of collection. Visit the local info page to find out your day of collection.

What happens to the garden waste after it is collected? – The garden and food waste is sent to an in vessel composting facility in Gloucestershire. The waste is turned into a soil fertiliser to be used on agricultural land. View our garden waste leaflet to find out more.

Why do we charge for this service? – There is no legislative duty to collect garden waste and we have to make a charge to recover the collection costs (it is not included in your council tax). View our FAQ flyer for more information about the garden waste charge.

Collection rules

All garden waste must be inside the bag (not overflowing). If it is overflowing the Council reserves the right to not empty the bags.

The garden waste bag must not be too heavy. The operative will have to lift the bag to shoulder height. There is no set weight limit. If the operative cannot safely lift the bag the council reserves the right to not empty the bag.

 

Home composting

Home composting your garden waste is an environmentally friendly option. You can buy a compost bin from any local garden centre.

Visit Recycle for Wales for more information about how to compost at home, including a beginners guide video.