If you are experiencing severe financial hardship you may wish to make a claim to the Discretionary Assistance Fund (DAF) Discretionary Assistance Fund (DAF) | GOV.WALES


If you are having difficulty paying your water bill, you should contact your supplier immediately. If you are with Welsh Water, they have outlined the support they can provide, which includes payment plans and water rate reductions. More information can be found at:


Gas and electricity:

. Any energy customer in need of financial help will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary.

Help for tenants of social landlords

Some social landlords will be able to provide fuel vouchers for prepayment meters.  For more information, contact your landlord directly on:

Pobl: contact@poblgroup.co.uk 01633 212375

Monmouthshire Housing Association:  0345 677 2277 or moneywise@monmouthshirehousing.co.uk

Melinmoneyadvice@melinhomes.co.uk or 01495 745910

Broadband and mobile phones:

If you are concerned about paying your broadband or mobile bill, you should contact your supplier immediately, as they may be able to put a payment plan or other support in place to help you stay connected.