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Monmouthshire County Council  SWITCH BOARD and CONTACT CENTRE


MCC Contact Centre is a newly created team made up of members from the One Stop Shop, Refuse & Cleansing and Public Protection, to offer a more efficient service as  the first point of contact for all council telephone enquiries, willing to help with any enquiries that come our way.

We deal with:-

All Switch Board Enquiries and transfer calls to the relevant department as requested and can be contacted on

01633 644644

Or complete the Contact Us form on My Monmouthshire, login details below

We specialise in the following Services

Housing Council Tax Benefit

  • Advice
  • Applications
  • Proofs
  • Progress of Claim
  • Change of Circumstances

Refuse and Cleansing

  • Refuse
  • Recycling
  • Street Cleaning
  • Offensive Graffiti
  • Garden Bags
  • Dumped Rubbish


  • Potholes
  • Road Works
  • Street Lighting
  • Flooding & Sandbags
  • Drainage
  • Hedges/Verges
  • Skip & Scaffold


  • Noise Nuisance
  • Food Safety
  • Pollution
  • Licensing
  • Abandoned Cars
  • Dog Fouling

Social Services

  • Care Line


  • Homeless Applications and referrals
  • Home Search
  • Bidding List
  • Right Move (Bond Scheme)

Council Tax

  • Banding
  • Arrears
  • Payments
  • General Enquiries

Disabled Blue Badges

  • Advice and Information
  • Application Forms
  • Progress of Application

Disabled Bus Passes

  • Application Forms
  • Advice and assistance

Grass Routes Community Transport

  • Taking requests for journeys
  • Application Forms

Our Opening Times are:

Monday to Thursday 9:00 – 5:00

Friday 9:00 – 4:30

If you wish to discuss anything face to face you can do so by visiting the Community Hubs (based at your local library)


Contact Centre, Library Building, Manor Way, Chepstow NP16 5HZ