Any report of suspected abuse is treated seriously. It is seen as a priority for prompt action and help.
We believe that all children, adults and young people in Monmouthshire have the right to be safe from harm and deserve the opportunity to fulfil their potential and live their lives in a safe environment.
We recognise our responsibilities in safeguarding and promoting the welfare of children, young people and adults at risk of harm, including the contribution we make to working together with other agencies to ensure the well-being of everyone in the county.
Safeguarding Adults
If you have a concern about an adult or child at risk you need to speak with the relevant duty officer. In the first instance please always contact us immediately via a telephone call. The email addresses are for info.
Adults Services
Adult Safeguarding Duty phone number and email address:
01873 735492
mccadultsafeguarding@monmouthshire.gov.uk
If it is outside of office hours –
Out of Hours and Bank Holidays Emergency Duty Team:
0800 328 4432
In an emergency dial 999
Safeguarding Children
If you have a concern about an adult or child at risk you need to speak with the relevant duty officer. In the first instance please always contact us immediately via a telephone call. The email addresses are for info.
Children’s Services
01291 635669childduty@monmouthshire.gov.uk
If it is outside of office hours – Out of Hours and Bank Holidays Emergency Duty Team: 0800 328 4432In an emergency dial 999
Below are links to useful information from the South East Wales Safeguarding board as well as from Monmouthshire County Council
Safeguarding Corporate Policy document
Monmouthshire Safeguarding film
Monmouthshire safeguarding Leaflet
SAFEGUARDING REFERRAL FLOWCHART
What to do if you have concerns about a child, young person or adult at risk:
You should report the concerns to your Safeguarding Lead and a Duty to Report (DTR) should be submitted immediately (if unable to discuss with your Safeguarding Lead, this should not delay a DTR being submitted)
Do
Listen
Reassure
Record
Don’t
Promise not to tell anyone
Ask leading questions
Express disbelief
Contact can be made with the Child or Adult team in the first instance: 01291 635669 (Child Duty) 01873 735492 [Adult Safeguarding] However, this should always be followed up by submitting a DTR form to:
ChildDuty@monmouthshire.gov.uk
MCCAdultSafeguarding@monmouthshire.gov.uk
Children’s DTR Continuum of Support and Threshold Guidance March 2024
If you believe the person is at immediate risk, contact the Police and update your Safeguarding Lead
Doing nothing is NOT an option! SAFEGUARDING IS EVERYONE’S BUSINESS