Do you live or work in Monmouthshire? Are you looking for work, to change career or upskill? The Employment & Skills Team offer a range of Employability Support programmes and Accredited Courses to help you take the next step in your career.
The courses we offer are free of charge if you are eligible to enrol on to one of our employability projects – Communities for Work+, Inspire2Work or Skills@Work. You can contact us here to discuss eligibility. However, if you were found to not be eligible the course would cost £60.
All courses delivered in person are one-day courses, beginning at 09:30am and can last up to six hours. The total qualification time (TQT) for online courses can vary depending on the learner.
Click on the title of each course below to find out more.
If you are interested in taking part in one of our courses, please click here to register your interest.
For more information on course dates, please click on the link below.
Conflict Management Level 2
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.
Entry requirements
- Must be 16 years of age or above.
- It is advised that participants have have a minimum of level 2 in literacy.
- Must be able to provide a document to confirm their identity.
Length of course
As the course is taught online, the total qualification time (TQT) can vary depending on the learner.
Assessment method
- This qualification is assessed through a multiple-choice question exam.
- Participants must achieve a score of at least 20 out of 30 to pass.
- The exam will last one hour.
Content of course and objectives
- Participants will learn how communication can be used to solve problems and reduce the likelihood of conflict.
- Participants will learn the factors that influence human responses in conflict situations.
- Participants will learn how to assess and reduce risks in conflict situations.
- Participants will learn how to communicate effectively and de-escalate conflict in emotive situations.
- Participants will develop their knowledge of good practice to follow after conflict situations.
Customer Service Level 2
The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.
Entry requirements
- Must be 14 years of age or above.
- It is advised that participants have Level 1 English before enrolling onto this course.
- Must be able to provide a document to confirm their identity.
Length of course
- For online learning, the total qualification time (TQT) can vary depending on the learner.
- Classroom based learning will be a one-day course, lasting up to six hours.
Assessment method
- The qualification is assessed by a multiple-choice examination. Participants must complete 30 questions within one hours.
- Successful participants will need to achieve a mark of 66% overall to pass.
Content of course and objectives
- Participants will be able to describe the principles of customer service. This will include being able to identify the purpose of customer service, describing how customer service affects the success of the organisation and describing different types of customers of an organisation.
- Participants will be able to understand how customer needs and expectations are formed. This will include being able to describe the purpose of an organisation’s service offer, describing how customer expectations are formed and describing the interrelationship between customer satisfaction and customer expectations.
- Participants will be able to understand the principles of responding to customers’ problems or complaints.
Fire Safety Awareness Level 2
This qualification is aimed at anyone involved in the management of fire safety who are based in any area where there is a potential risk of fire.
Entry requirements
- Must be 14 years of age or above.
- It is recommended that learners have a level 1 in English or equivalent.
- Must be able to provide a document to confirm their identity.
Length of course
As the course is classroom based, it will be a one-day course, lasting up to six hours.
Assessment method
- This qualification is assessed by a 20-question multiple-choice examination that must be completed within 45 minutes.
- Successful learners will have to demonstrate knowledge across the unit content and correctly answer 12 questions or more to achieve a pass.
- This qualification is graded as Pass or Fail.
Content of course and objectives
- Participants will be able to understand the hazards and risks associated with fire in the workplace.
- Participants will be able to understand how fire risk is controlled in the workplace.
Food Safety Level 2 (Catering)
This qualification is suitable for those working in a catering environment who are responsible for handling food. It is also the most popular food safety qualification accepted by enforcement officers and auditors.
Entry requirements
- Must be 14 years of age or above.
- It is also advised that participants have a minimum of Level 1 in English and Maths or equivalent.
- Must be able to provide a document to confirm their identity.
Length of course
- For online learning, the total qualification time (TQT) can vary depending on the learner.
- Classroom based learning will be a one-day course, lasting up to six hours.
Assessment method
- The qualification is assessed by a multiple-choice examination. Participants must complete 20 questions within 45 minutes.
- Successful participants will need to achieve a mark of 66% (13/20) overall to pass. This qualification is graded pass/fail.
Content of course and objectives
- Participants will be able to understand the importance of food safety procedures and complying with the law.
- Participants will be able to understand microbiological, chemical, physical and allergenic hazards and their control.
- Participants will learn how to comply with good temperature control and stock rotation.
- Participants will be able to understand the importance of good personal hygiene and preventing contamination, including hand washing, protective clothing, cuts and reporting illnesses.
- Participants will learn how to clean work areas and equipment.
- Participants will also learn how to keep equipment safe.
- Participants will develop their knowledge of safe waste disposal.
- Participants will develop their knowledge of pest control.
Health & Safety in the Workplace Level 2
This qualification has been designed specifically for those individuals who are required to have a basic knowledge of health and safety practices that are essential in the workplace. It is also ideal for those entering the workplace for the first time or looking to progress in an organisation.
Entry requirements
- Must be 14 years of age or above.
- Must be able to provide a document to confirm their identity.
Length of course
- For online learning, the total qualification time (TQT) can vary depending on the learner.
- Classroom based learning will be a one-day course, lasting up to six hours.
Assessment method
- The qualification is assessed by a multiple-choice examination. The examination for this qualification contains 20 questions that must be completed within 45 minutes.
- Successful learners will have to demonstrate knowledge and understanding across the qualification syllabus and achieve a minimum pass mark of 60%.
Content of course and objectives
- Participants will be able to understand the duties and responsibilities of employers and employees.
- Participants will be able to understand the benefits of good health and safety practices in the workplace.
- Participants will be able to understand the process of a risk assessment.
- Participants will be able to identify hazards and controls in the workplace.
- Participants will know how to respond to accidents, near misses and ill-health in the workplace.
- Participants will develop their knowledge of Emergency procedures.
- Participants will be able to understand the importance of reporting accidents.
Introduction to Mental Health Awareness Level 2
This knowledge-only qualification can be taken by learners preparing to enter employment or by those who are already in employment and wish to develop their knowledge of mental health awareness.
Entry requirements
- Must be 14 years of age or above.
- It is recommended that learners have a level 1 in literacy and numeracy.
- Must be able to provide a document to confirm their identity.
Length of course
As the course is classroom based, it will be a one-day course, lasting up to six hours.
Assessment method
- This qualification is assessed by multiple-choice examination.
- This examination is available both on the Highfield Works e-assessment system and paper-based formats.
- Participants must complete 15 questions within 30 minutes.
- Successful participants will have to demonstrate knowledge and understanding across the qualification syllabus and achieve a pass mark of 60% (9/15).
- This qualification is graded pass/fail.
Content of course and objectives
- Participants will be able to understand the concepts of mental health and well-being.
- Participants will be able to understand how mental ill health affects the experience of individuals.
- Participants will be able to understand the mental health continuum.
- Participants will be able to understand ways to self-manage their own well-being.
Personal License Holders Level 2
This qualification is aimed at individuals working in, or preparing to work in, any industry that involves the retail sale of alcohol. Anyone wishing to sell or authorise the sale of alcohol by retail on licensed premises must hold a personal licence.
Entry requirements
- Must be 16 years of age or above.
- For participants aged under 18, a Personal License cannot be applied for until the participant reaches age of 18.
- It is advised that participants have a minimum of Level 1 in Literacy or numeracy or equivalent.
- Must be able to provide a document to confirm their identity.
Length of course
As the course is taught online, the total qualification time (TQT) can vary depending on the learner.
Assessment method
- This qualification is assessed by a Multiple-Choice Question (MCQ) examination.
- The examination for this qualification contains 40 questions that must be completed within one hour.
- Successful participants will have to demonstrate knowledge and understanding across the qualification syllabus and achieve a minimum pass mark of 70%.
Content of course and objectives
- Participants will learn the nature, purpose and period of validity of a personal licence.
- Participants will be able to understand the application process and legal duties when applying for a personal licence.
- Participants will be able to understand the legal duties of a personal licence holder.
- Participants will be able to understand the roles, responsibilities and functions of licensing authorities.
- Participants will be able to understand the licensing objectives and the importance of partnerships in promoting these objectives.
- Participants will be able to understand the nature and strength of alcohol and its effects on the body.
Risk Assessment Level 2
This qualification is designed to provide learners with an awareness of the benefits of risk assessment in any environment.
Entry requirements
- Must be 14 years of age or above.
- Must be able to provide a document to confirm their identity.
Length of course
- For online learning, the total qualification time (TQT) can vary depending on the learner.
- Classroom based learning will be a one-day course, lasting up to six hours.
Assessment method
- The qualification is assessed through a multiple-choice question (MCQ) examination.
- The examination for this qualification contains 15 questions that must be completed within 30 minutes.
- Successful learners will have to demonstrate knowledge and understanding across the qualification content and achieve a minimum pass mark of 60%.
- This qualification is graded pass/fail.
Content of course and objectives
- The learner will be able to understand why risk assessments are necessary for maintaining and improving standards of health and safety at work.
- The learner will be able to understand the principles of risk assessment.
Safeguarding Children & Young People Level 2
This qualification is suitable for learners working, or wishing to work, with children and young people. This includes those in voluntary or unpaid positions.
Entry requirements
- Must be 16 years of age or above.
- It is recommended that learners have a level 1 in literacy and numeracy.
- Must be able to provide a document to confirm their identity.
Length of course
As the course is classroom based, it will be a one-day course, lasting up to six hours.
Assessment method
- This qualification is assessed through an open-response learner workbook.
- This assessment model requires learners to provide a short response to prescribed questions within a workbook set by Highfield Qualifications.
Content of course and objectives
- Participants will be able to understand how to safeguard and protect children, young people and practitioners in the workplace.
- Participants will know how to respond to evidence or concerns that a child or young person has been abused.