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School Complaints Procedures
Complaints about schools should be referred to the Headteacher. If the complaint is about the Headteacher ,then the complaint should be referred to the Chair of Governors, c/o the school and marked “Private and Confidential” Further information is available in the school’s complaints policy, which is available from the school or the school website. Procedural advice is available from the Governor Support Team on 01443 864963. If your concern, complaint, or compliment is about the level of service offered by a section within Monmouthshire County Council, you should follow the Corporate Feedback policy. Further information is available from the customer service manager on 01633 644644.
What do you do if you are unhappy about the curriculum your child is studying?
Complaints about schools should be referred to the Headteacher. You are advised to discuss issues of concern regarding the curriculum with your child’s Headteacher as this should hopefully resolve most issues. If a matter cannot be resolved in that way, a special procedure exists for dealing with complaints about education provision for pupils. Full details of the procedure are available in the document entitled: “Complaints about The School Curriculum and Related Matters”, which is available for inspection at all schools maintained by the Local Authority, public libraries, One Stop Shops and the Directorate for Children and Young People. A copy will be supplied on request to any person wishing to make a complaint under the procedure.