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The Local Authority is committed to providing good quality services that you want and have the confidence in, but sometimes things do go wrong and we do not meet our normal standards. When this happens, we need to know about it. Likewise, we would like you to let us know of any suggestions or comments you may have about improvements to services or compliments about something we have done well.
Your feedback is important to us; we want to show you that we:
• Listen
• Learn from our mistakes
• Try continuously to improve our services