Switch Board and Contact Centre

Monmouthshire County Council SWITCH BOARD and CONTACT CENTRE

MCC Contact Centre is a newly created team made up of members from the One Stop Shop, Refuse & Cleansing and Public Protection, to offer a more efficient service as the first point of contact for all council telephone enquiries, willing to help with any enquiries that come our way.

We deal with:-

All Switch Board Enquiries and transfer calls to the relevant department as requested and can be contacted on

01633 644644

Or complete the Contact Us form on My Monmouthshire, login details below

Complete Form

We specialise in the following Services

Housing Council Tax Benefit

Advice
Applications
Proofs
Progress of Claim
Change of Circumstances

Refuse and Cleansing

Refuse
Recycling
Street Cleaning
Offensive Graffiti
Garden Bags
Dumped Rubbish

Highways

Potholes
Road Works
Street Lighting
Flooding & Sandbags
Drainage
Hedges/Verges
Skip & Scaffold

Enviroment

Noise Nuisance
Food Safety
Pollution
Licensing
Abandoned Cars
Dog Fouling

Social Services

Care Line

Housing

Homeless Applications and referrals
Home Search
Bidding List
Right Move (Bond Scheme)

Council Tax

Banding
Arrears
Payments
General Enquiries

Disabled Blue Badges

Advice and Information
Application Forms
Progress of Application

Disabled Bus Passes

Application Forms
Advice and assistance

Grass Routes Community Transport

Taking requests for journeys
Application Forms

Our Opening Times are:

Monday to Thursday 9:00 – 5:00

Friday 9:00 – 4:30

If you wish to discuss anything face to face you can do so by visiting the Community Hubs (based at your local library)

Address:

Contact Centre, Library Building, Manor Way, Chepstow NP16 5HZ