Monmouthshire County Council  SWITCH BOARD and CONTACT CENTRE


MCC Contact Centre is a newly created team made up of members from the One Stop Shop, Refuse & Cleansing and Public Protection, to offer a more efficient service as  the first point of contact for all council telephone enquiries, willing to help with any enquiries that come our way.

We deal with:-

All Switch Board Enquiries and transfer calls to the relevant department as requested and can be contacted on

01633 644644


Email enquiries:

We specialise in the following Services

Housing Council Tax Benefit

  • Advice
  • Applications
  • Proofs
  • Progress of Claim
  • Change of Circumstances

Refuse and Cleansing

  • Refuse
  • Recycling
  • Street Cleaning
  • Offensive Graffiti
  • Garden Bags
  • Dumped Rubbish


  • Potholes
  • Road Works
  • Street Lighting
  • Flooding & Sandbags
  • Drainage
  • Hedges/Verges
  • Skip & Scaffold


  • Noise Nuisance
  • Food Safety
  • Pollution
  • Licensing
  • Abandoned Cars
  • Dog Fouling

Social Services

  • Care Line


  • Homeless Applications and referrals
  • Home Search
  • Bidding List
  • Right Move (Bond Scheme)

Council Tax

  • Banding
  • Arrears
  • Payments
  • General Enquiries

Disabled Blue Badges

  • Advice and Information
  • Application Forms
  • Progress of Application

Disabled Bus Passes

  • Application Forms
  • Advice and assistance

Grass Routes Community Transport

  • Taking requests for journeys
  • Application Forms

Our Opening Times are

Monday to Thursday 9:00 – 5:00

Friday 9:00 – 4:30

If you wish to discuss anything face to face you can do so by visiting the Community Hubs (based at your local library with the exception of Abergavenny)