You can report an issue anonymously, but by registering your details you can track the progress of your report and receive updates as it is processed.

If you’ve already registered using the My Monmouthshire app, currently available on AppleAndroid and Windows devices, then you can use the same email and password to log-in.

Monmouthshire County Council’s street lighting team are responsible for keeping 9500 street lights and 1500 road sign lights lit.

Report a fault by completing the online form above or by telephoning 01633 644644.

Monmouthshire County Council is responsible for street lighting in residential areas, council car parks, along main roads, in some parks, and in some sports fields.

The South East Wales Trunk Road Agency (SEWTRA) is responsible for lighting trunk roads, such as the A40, the A449, and the M4.

In newly built residential areas, the developers of the site are responsible for installing and maintaining lights on the sites. They remain responsible until building work is complete and Monmouthshire County Council has assessed the lighting system and is happy to adopt it.

New technology

It currently takes 4,230,323kWh of energy a year to power Monmouthshire’s street lights. This costs householders £420,000 a year in energy costs, and results in 2369 tonnes of carbon dioxide being released into the atmosphere.

With energy prices expected to rise significantly in coming years and our commitment to reduce carbon emissions, changes are being made in Monmouthshire to make our lighting systems fit for future.

On existing lights dimmable technology will be installed. It involves installing a mechanism onto each light, which allows the lights to be dimmed from anywhere between 1% up to a point where the lights are completely turned off. It is aimed that lights in residential areas will be dimmed by 50% between the hours of 10pm and 6am, which will result in a 30% saving in energy use. The technology has already been trialled in Grosmont, Mathern and Trellech, where it has been found that the lights can be dimmed without there being a visible difference.

Inevitably there is a cost involved in updating this service, however, much of this would have been incurred anyway through maintaining the current service.

Any additional cost will be covered by an interest free government loan, which has been awarded to Monmouthshire as a result of the lighting proposals demonstrating good practice and value for money.

The savings in energy that the new lighting system will provide will enable the loan to be repaid within six years.