Waste and recycling collections

What should I do to help?

We’re working hard to maintain your waste and recycling services at this time. Here are 4 top tips for how you can help:

  1. Regularly check our website for updates on any changes to waste and recycling collections where you live, including what can and can’t be recycled.
  2. If you need to visit the Recycling Centre you must book a slot in advance. Mitchel Troy and Usk recycling centres will remain closed. More information for booking is available here –
    https://www.monmouthshire.gov.uk/recycling-and-waste/household-waste-recycling-centres/
  3. Minimise the amount of rubbish, recycling and food waste you produce. Every bit we can reduce will make a real difference to maintaining a good collections service for everyone.
    • Find tips for reducing food waste here, including how to store food correctly and using leftovers, to make your food last longer and reduce the frequency you need to visit the grocery store: lovefoodhatewaste.com (website in English only).
    • Re-use or find another use for things we might otherwise throw away. For instance, use your plastic tubs with lids to store leftovers in the freezer, or cut up old sheets and towels to use as dusters and cleaning cloths.
  4. Do not burn your waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in call-outs due to garden fires.

Is it safe for collections to continue at this time?

The safety of both our staff and residents is our highest concern particularly at this time of crisis. We are following government and waste industry guidelines regarding safe working practices for our staff. We have carried out assessments relating to the potential risks for each service and are reviewing these regularly. We have briefed all our staff on these procedures to ensure their and the public’s safety.

When putting out your waste and recycling bags, bins, boxes and caddies, there are a few things you can do to ensure you’re doing this as safely as possible:

  • If you’re self-isolating and feeling unwell, double-bag your personal waste (such as tissues) and put aside for at least 72 hours (3 days) before putting them out for collection.
  • Do not put tissues into your recycling as they cannot be recycled.
  • Disinfect your bag, bin, box and caddy handles before and after you touch them.
  • Put out your bags, bins, boxes and caddies the evening before your collection is due, as collection times may change during this period.
  • Keep your distance when our workers are collecting your waste and recycling.
  • Disinfect your bag, bin, box and caddy handles again, before and after collection.
  • Wash your hands thoroughly after handling and disinfecting your bags, bins, boxes and caddies.
  • Put wipes, cloths, gloves, etc. used for cleaning your bags, bins, boxes and caddies into your non-recyclable waste bin or bag, as these can’t be recycled.

Your collections staff are key workers, please keep them safe.

For the latest information on COVID-19, please visit Public Health Wales: phw.nhs.wales/coronavirus.

What changes are you making to my waste and recycling collections?

We will collect your waste and recycling from your kerbside as usual, on your regular collection day. We will continue to collect all your waste and recycling – including food waste recycling, dry recycling (such as cardboard, paper, glass, plastics and cans), hygiene waste (such as nappies and incontinence products) and non-recyclable waste.

We have implemented social distancing between our crews. To do this we will have a maximum of two staff members per vehicle so you may see lots of vehicles in your area on the same day.

Should the situation deteriorate further, our services will be prioritised in line with Welsh Government guidance:-

  1. Food waste collections
  2. Household waste (including nappy and hygiene) collections
  3. Recycling collections
  4. Garden waste collections
  5. Bulky waste collections
  6. HWRCs

What time should my bags be placed out on the kerbside?

Please ensure your household waste is out for 6am now as collections times may be staggered going forward and collections could be earlier than usual.

What if my collection has been missed?

We will do what we can to come back for missed collections but this might not always be possible. We are doing our best to keep services running- thank you for your patience.

We are on the reusable bag trial – can we use normal red and purple bags for extra recycling?

Yes, if you have red and purple plastic recycling bags you can use these as well or instead of the reusable bags if you have lost your bag.

Council office hubs are closed, where can I get more bags?

Most supermarkets and many village shops have agreed to stock our recycling bags for residents. Please be considerate and take only one roll of each to ensure supplies last. For a list of outlets check our website: https://www.monmouthshire.gov.uk/recycling-bag-outlets/
Yellow bags for the nappy and hygiene waste collection will also be available from the bag outlets.

I’m usually allowed to put out up to two bags of non-recyclable waste every two weeks. Does this limit still apply or can I put out more bags?

Yes, this limit still applies.

We are continuing to collect all your waste and recycling from your kerbside as usual, on your regular collection day. Including food waste recycling, dry recycling (such as cardboard, paper, glass, plastics and cans), hygiene waste (such as nappies and incontinence products) and non-recyclable waste. Therefore you should not need to put out any more black bag waste than normal.

The collection rounds are already running at maximum capacity. If some residents place out additional bags, we will not be able to finish collection rounds and bags will be left.

If you use black bags to put out your non-recyclable waste, please remember to use ‘normal size’ bags. Some residents are using large wheelie bin-size bags, but these become too heavy for our collection crews to lift safely when full, which means we’re unable to collect them. You can purchase ‘normal size’ or “medium size” black bags or “refuse sacks” from your local supermarket.

What do I do with tissues and wipes?

Tissues and wipes cannot be recycled. Place them in your black bags.

I am self-isolating how do I put waste out?

If you are self-isolating please do not add anything to your bags and caddies for 3 days before collection. Please double bag all tissues.

How many red and purple bags can I put out?

There is no limit on red and purple bags but please be sensible. Do not have big clear outs. To avoid pests, wash all recycling containers and ensure no food or other waste is in the bags.
We will not collect recycling bags that contain rubbish and will issue Fixed Penalty Notices where necessary.

Can I book a bulky waste collection?

Yes, for more information please visit:
https://www.monmouthshire.gov.uk/bulky-waste-and-large-item-collections/

Fly-tipping is happening near my home. How can I report this?

Fly-tipping is the ‘illegal depositing of any waste onto land that does not have a licence to accept it’. Anyone who ‘fly-tips’ is breaking the law and is likely to receive a fine or have to attend court.

If you’d like to report an incident of fly-tipping, contact us –
https://www.monmouthshire.gov.uk/recycling-and-waste/fly-tipping/

Where can I get the latest information?

For the latest information about your waste and recycling collections, visit:
https://www.monmouthshire.gov.uk/recycling-and-waste/ and follow our social media pages – Twitter and Facebook

Household waste recycling centres (HWRCs)

Are all the recycling centres open?
No, the larger sites at Llanfoist and Five Lanes are open at this time. These are the only sites where we can accommodate visits to allow social distancing and safely manage traffic.

Why are the recycling centres open? Is it safe?
We will be following government and industry guidance to open during this time and have implemented strict rules (see above) which must be adhered to. If at any time it becomes difficult for the centres to operate safely, or without the cooperation of residents, they may be re-closed.

My visit isn’t essential.  When will the sites open without the Covid-19 restrictions?
From Monday 6th July we will be open for residents to bring waste that might not be considered essential. For example you may have safely stored a broken electrical item at home during lockdown, this can now be brought to the site. The rules of social distancing still apply and must be adhered to on site.

Why have the Mitchel Troy and Usk sites remained closed?
Mitchel Troy and Usk Recycling Centres will remain CLOSED. Unfortunately we cannot safely open these sites and maintain the rules of social distancing at this time. There are health and safety issues due to the lack of space for cars to queue at Mitchel Troy.

The use of gantries for disposing of waste at Usk present particular difficulties of keeping the hand rails clean. Staff are unable to assist residents in carrying waste which is a particular issue when considering the steps you have to climb to get to the skips.

Mitchel Troy is already problematic with bin exchanges and this would be exacerbated with additional tonnage and high volumes of DIY and garden waste. The small footprint of these sites means only 1 or 2 vehicles could safely use the site at one time and social distance. There is very limited space for queuing at Troy and any back up of vehicles onto the main road would cause congestion and a hazard to other road users.

It is proposed that these sites remain closed until further notice and we will review in line with changes in guidance and legislation moving forward.

The Welsh Government rule limiting non-essential travel to 5 miles has been lifted. If you usually visit Mitchel Troy or Usk Recycling Centres we advise that you book a slot to visit Llanfoist or Five Lanes Recycling Centre where there is more capacity.

Mitchel Troy and Usk are closed, why do I have to travel further to go the Recycling Centre?
Unfortunately it is not possible to open Mitchel Troy or Usk Recycling Centres safely at this time.
The Welsh Government rule limiting non-essential travel to 5 miles has been lifted. If you usually visit Mitchel Troy or Usk Recycling Centres we advise that you book a slot to visit Llanfoist or Five Lanes Recycling Centre if you need to.
To reduce your environmental impact, trips to the Recycling Centre should be made infrequently and only when you have a number of items that cannot be collected from the kerbside with your normal waste collections. For example we offer a garden waste collection service for residents that could save you travelling to the Recycling Centre.
You could also combine the journey to the Recycling Centre with a trip that you are already making to that area.
Reducing your black bag waste and recycling what you can at home is the easiest way you can help to reduce your environmental impact.

Will the sites be open under their normal opening hours?
Yes, Llanfoist and Five Lanes will be open during normal hours but you can only visit during your pre-booked slot time. Llanfoist will be closed on Wednesday and Five Lanes on Thursday.

Why don’t you open those sites seven days a week?
We need to move material out of the site so the closed day gives us time to do this without closing during the open days. We will also use this as an opportunity to cleanse the public areas on site.

What do I need to do before I can come to the recycling centre?
You must book in online before visiting the Recycling Centre. You must arrive within your 30 minute slot and bring your booking confirmation (email receipt – digital or printed out).

If you are unable to book online, you can call us on 01633 644644, please note down the booking reference you are given and bring it to site.

You must also bring your residents permit. If you are a resident of Monmouthshire and cannot find your permit, you must take your driving licence with you as proof of address.

Why are you limiting the number of vehicles onto the Recycling Centre?
This is to follow the government guidelines of social distancing, and to ensure that users and employees keep a safe distance of two metres where possible.

The booking system will help to avoid queues and manage the traffic on site as we have fewer bays available due to the social distancing measures.

Will I have to queue to get on to the site?
We’re expecting some delays to enter the site as we’re having to limit the number of users disposing of their recycling and waste at any one time. This is to ensure that we’re following the government guidelines on social distancing, and to ensure that users and employees keep a safe distance of two metres where possible. We’re asking residents to book online. This will help to reduce traffic to the Recycling Centres. We’re updating these webpages and social media channels constantly so please check before you go. Please be patient as we’re working as hard as we can.

How long will these restrictions be in place for?
We must all continue to adhere to the continuing advice from the Government to slow the spread of Coronavirus. It is really important that we all maintain social distancing and stay 2m from individuals. To do this at the Recycling Centres, we must limit the number of residents on site at any one time. We will continue to follow advice from the Government and review the practices at the Household Waste Recycling Centres in order that staff and residents stay safe.

Is there a slot for key workers?
The 8am to 8:30 slot is reserved for NHS staff and key workers only. Please respect this and do not book this slot unless you fall into one of these categories. Key workers must still book this slot in advance online before going to the Recycling Centre.

How long will I have on site to empty my car?
You must arrive within your booked 30 minute slot. Please keep your time on site down to 5 minutes to keep the traffic flowing. This is to ensure all booked cars can access the site in their pre-booked slots. Please pre-sort your waste before arriving to keep your visit short.

How often can I go to the Recycling Centre?
Please only book one slot per week at this time.

I cannot book the slot that I want?
Demand for visits to the Recycling Centres will be very high. We have to limit visitor numbers so that visits can be managed safely on site and so that the roads leading to sites are not blocked. Please check back at a later time, as slots on future days will become available.

If only one person will be permitted outside the vehicle once on site, and no assistance will be given to offload materials by site staff, how will I manage to get bulky waste items out of my vehicle?
Only one person should exit the vehicle to unload the waste where possible. No assistance will be given to offload materials by site staff so only bring what you can safely carry. Please speak to site staff if you are unsure.

Alternatively you can book a bulky waste collection with Homemakers Community Recycling. They can collect up to three bulky items from the kerbside outside your home address for £15. Telephone 01873 857618 for more details.

How do I recycle bulky waste items such as furniture and white goods?
Bulky waste items can be collected by homemakers, up to 3 items can be collected for £15. Visit our Bulky waste collection page for more details.

Bulky waste items will be accepted at the Recycling Centre but with the social distancing guidance site staff will be unable to assist in unloading material so please do not bring bulky items that you cannot manage on your own.

I want to bring some bulky items and will need some help to unload my vehicle.  What do I do?
You will not be able to bring bulky items to the recycling centre if you cannot carry them yourself.

Ideally there should only be one person per vehicle. Only one person should exit the vehicle to unload the waste where possible.

Staff on site cannot help unload or carry items under any circumstances. Strict social distancing rules will be in place at all times.

Bulky waste items can be collected from your household by homemakers, up to 3 items can be collected for £15. Visit our Bulky waste collection page for more details.

Can I bring garden and DIY waste?
The site is open for small amounts of garden and DIY waste. Please do not bring asbestos waste at this time. We recognise that people will have been doing some small DIY jobs during the lockdown but please do not take on big DIY jobs or spring cleans. The sites will be running at a high capacity and we want everyone to have the opportunity to visit the site if they need to. Please segregate your waste before coming to site to help speed up your journey through the site.

Will vans and trailers be allowed to use the site?
The site is open for a limited number of vans or cars towing trailers per day. You must book a van or trailer slot before visiting the Recycling Centre. These types of vehicles must be limited on site as we have less space for vehicles due to the social distancing measures in place. Vehicles who have not booked in prior to arrival will be turned away.

Can I bring commercial waste to the Recycling Centre?
Businesses have a statutory duty to make arrangements for their own waste disposal. They are not allowed to use the Recycling Centre. Business/trade waste can be disposed of at the Llanfoist and Five Lanes sites over the weighbridge at competitive commercial rates (details on site). To ensure compliance with the sites’ permits, a valid “Waste Carrier Licence” should be produced prior to using the sites. Site personnel will be happy to help businesses obtain this licence.

You can contact the site regarding disposal of business waste: Five lanes – 01633 400013 or Llanfoist 01873 854604.

What if I have an item in my boot that is too good to tip?
Good quality items that are safe and usable may be placed outside the re-use container on site – but please speak to a member of staff first.

Food Waste

How much food waste can I put out?

There is no limit to food waste but again, please be sensible. Only buy and cook what you need. Freeze food that can be frozen and store vegetables and fruit in cool conditions to keep fresher for longer.

Check out https://lovefoodhatewaste.com for tips and advice. Jamie Oliver is also running a ‘Keep Cooking and Carry On’ series on Channel 4 to help us during this difficult time.

Business Waste and recycling

My business is currently closed and I don’t need a waste collections?

We will put contracts on hold, while the lock down is in place and you will not be charged if your business is not producing waste. Please contact us via the “My Monmouthshire app” by using the commercial waste request form.

I have recently purchased business recycling and waste bags but have paused my business?

Store any bags purchased and use them when your business reopens. There is no time limit on bags purchased from the council.

I need a waste or recycling collection service for my business?

The council offers a limited recycling and waste service for local businesses, please contact us via the “My Monmouthshire app” by using the commercial waste request form and we will do our best to help with the resources available to us at this time.