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Contact Us

During office hours, a duty officer can be contacted through our telephone Advice Line for advice and information in relation to private housing.

Advice Line T: 01873 735426 or email 

The Council’s services for private landlords are delivered through key staff within the Housing Options Team.  Our friendly and knowledgeable staff can offer advice and support together with providing a range of property management services specifically designed and intended for private landlords and forms part of our ‘Landlord Offer.’  All services are currently free of charge.  Our team of locally based staff are all housing professionals and are highly experienced in property management, tenant liaison and advising landlords.  Staff have an intimate knowledge of the local housing market.

Support is also available for tenants and prospective tenants.

Not only are our services free of charge, being part of the Council staff have the unique advantage of having close links with a wide number of both internal teams and outside organisations such as Housing Benefit, Tenancy Support and the Seren Bond Scheme to help promptly and professionally answer queries or resolve issues.

Housing Request a call back

About Us

Monmouthshire Letting Service is specifically designed for private landlords, is an alternative and innovative approach to working with private landlords through the Council’s Housing Options Team.

We have been creating, supporting and sustaining tenancies in the private sector for over ten years.  Our team of housing professionals have extensive experience of creating tenancies, property management, advising landlords and tenant liaison.  We have an intimate knowledge of the local housing market which we can share to help inform investment decisions.

Private sector housing in Monmouthshire is a priority for the Council.  The Council wants private housing to be of good quality, easily accessed and widely available.  In short, the Council wants private sector housing to be a viable tenure and an attractive option for all. 

clare profile

Clare Hamer

Monmouthshire Lettings Services Negotiator

Helen Horton

Senior Accommodation Development Officer