Due to the current circumstances surrounding COVID-19, we are still offering refunds to Season Permit Holders. However, we have made the following changes to the above refund policy. During the pandemic we will refund the existing time left on a permit from the initial date of your request to cancel, you can request this through the following options – Email, letter or received telephone call/voicemail. We will also require your cancellation request in writing to enable us to fully cancel the permit and start the refund process. We have also temporarily waived the £20.00 admin fee so there will be no charge for this request. If you would like to cancel your season permit, please contact us directly at the above email address where we will be able to start the cancellation process

What type of Parking Permits do you offer? 

We offer the following parking permit schemes to the public:  

  • Resident Permit 
  • Seasonal Permit  
  • Car Park Specific Season Permit (Only eligible in Car Parks with the one off daily charge of £1.50) – If you are interested in this scheme and would like further information, please contact us via email carparking@monmouthshire.gov.uk  

For more information please visit our webpage – Click here to view information on parking permits 

I no longer require my parking permit; can I get a refund? 

We only issue refunds on our Seasonal permit, all other permit schemes are not eligible for a refund this is stated in our guidance notes upon application.  

To enable us to process a refund, we will require the permit to be sent back to us along with a letter to request a refund. Without written correspondence to cancel your permit and the permit being sent back to our office, we will not be able to proceed with your refund request. A refund is calculated on the number of days left on the permit when received. Please note a £20.00 administrative charge will be applied for this request, this will be deducted from the remaining amount. If you would like to cancel your season permit, please contact us via email at carparking@monmouthshire.gov.uk.  

Permit Refunds during COVID-19/Lockdown period 

Due to the current circumstances surrounding COVID-19, we are still offering refunds to Season Permit Holders. However, we have made the following changes to the above refund policy. During the pandemic we will refund the existing time left on a permit from the initial date of your request to cancel, you can request this through the following options – Email, letter or received telephone call/voicemail. We will also require your cancellation request in writing to enable us to fully cancel the permit and start the refund process. We have also temporarily waived the £20.00 admin fee so there will be no charge for this request. If you would like to cancel your season permit, please contact us directly at the above email address where we will be able to start the cancellation process.  

Can I apply for 2 resident permits? 

Our Resident Permit policy states that we can only issue 1 resident permit per household. This is due to the council having a number of allocations and limited availability. Unfortunately, we cannot provide all residents with parking. However, if you have multiple vehicles, we do offer season permit schemes that can be purchased. For more information on this scheme, please visit Seasonal Permit Page.

Can I change the allocation I have been given on my resident permit? 

If the applicant is successful they will be permitted to park in the allocation given which is dependent on the applicant’s address. Allocation is determined on the geographical eligibility of the address; therefore, we cannot change the allocation that has been given on the resident permit.  

What documentation do I need to submit for a Resident Permit? 

We require the following documentation to be provided by the applicant – Proof of Residence I.e. Utility Bill, Tenancy agreement or Council Tax Form and Proof of Ownership of the vehicle (this is to confirm that the vehicle is registered to the address) i.e. up to date V5 document, Bill of Sale or Hire Agreement.  

What makes you eligible for a resident permit? 

If you live in an area with “On Street” parking restrictions in place and have no off street parking facilities with your property. Or you are in close proximity to a Pay and Display Car Park, you may be eligible for a residents parking permit where applicable this is dependent on allocation and availability.  

I have recently changed my vehicle; how can I change this information on my permit? 

If you require your vehicle details to be changed on your permit, please email carparking@monmouthshire.gov.uk where we will be able to inform you of the process. Please note that certain schemes may incur a charge for this request.  

I have lost my permit, how do I organise a replacement permit? 

A replacement permit may be issued for any permanently lost, stolen or damaged permit but the original is immediately rendered invalid by the issue of the replacement. Please contact Car Parks where we can discuss the process in more details.  

An administration fee of £10.00 will be charged for each replacement. 

Am I guaranteed a Resident Permit? 

Unfortunately, you are not guaranteed a resident permit; this could be due to the applicant being ineligible and allocations having limited availability. If you find that your application is unsuccessful due to availability, we will inform you when a space does become available. Our allocations are regularly monitored.    

I have not been notified that my permit is up for renewal, what do I do? 

It is the permit holders’ responsibility to renew their permit; it is advisable that you renew your permit at least 14 days before the expiry.  

You can renew your permit up to a month in advance from the expiry date. 

How do I apply for a Parking permit?  

You can apply for a parking permit online via our My Monmouthshire app platform 

How much is a parking permit?  

Click here to view information on parking permits