We provide an emergency service outside of normal office hours. This service deals only with emergency situations that cannot wait until the next working day.

Please call us if:

  • a child or young person is in urgent need of protection from harm
  • a parent or carer of a child needs emergency help, advice or support
  • a carer of a vulnerable adult (those with mental health problems, physical or learning disabilities or older people) is in urgent need

You can contact us on 0800 328 4432.

Monday to Thursday 5pm to 8.30am.
Friday 4.30pm until 8.30am on the following Monday.
Bank holidays and weekends 24 hours.

This is just for social services emergencies.

For all other council emergencies contact 0300 123 1055.

Download our social services emergency out of hours service leaflet