@ssistivetech (previously named Careline) is a local service, offering personalised support to people in Monmouthshire. More than a service, @ssistivetech helps people to feel safe in their own home, knowing friendly and helpful staff are available any time of the day, any day of the year.
Testimonials
Mrs H: ‘@ssistivetech has certainly met my expectations and has given me a sense of security’.
Carers for Mr B: ‘The service provides peace of mind for him and us, staff are wonderful and the service enables him to stay at home which is what he wants’.
Mrs W: ‘Installation was excellent’.
Mrs S: ‘It gives me more confidence and less fear about not being able to contact anyone should I have a fall’.
Mrs D, aged 83, living in Caldicot
The lifeline alarm equipment was installed following concerns about her general health.
A review confirmed that Mrs D was very happy with the equipment and she outlined that it made her feel safer living at home. She is fortunate to have a support from her family, this service also provides them with reassurance in the knowledge that, in times when they are not able to visit her, should there be any issues she is able to press her alarm to summons help.
Since the lifeline has been installed she has had cause to raise the alarm a couple of times from and emergency perspective and at the time found it reassuring the control centre operator was able to call for a doctor and an ambulance and they were able to pass on all of her medical information. The operator also called a family member who came and stayed with her whilst they waited for emergency services to arrive. She also has a key safe that the emergency services have used once when her family were not available to attend and she found the control centre only providing the code under these conditions very helpful when her key holder was not available.
The service allows Mrs D the ability to live safely, securely and independently without any other need for social care intervention. Having the lifeline alarm provides her with confidence that should she need to raise the alarm she could do that immediately at any time of the day, and any day of the year, and for that she is very grateful.
Mary, Aged 86, from Abergavenny
Mary has lived in Abergavenny all of her life and has many fond memories of the town.
The @ssistivetech equipment helps both her and her family to feel safer and independent knowing that help is at hand should she need it.
Mary had falls previously with the most recent fall leading to hospital admission with a fractured pelvis. Due to the increased risk of falls, Mary has since been provided with a falls detector. A falls detector not only allows Mary to call for help at the press of a button, it is dual purpose and will automatically call the operator by the lifeline should a complete fall be detected. The alert informs the operator if the alarm raised is a pendant press or a falls which enables them to follow the set protocol for the type of emergency alerted.
Having lived at her flat for many years, Mary wants to remain living there. The provision of a Lifeline Alarm with the falls detector goes some way to providing the security and peace of mind Mary needs to remain living in her own home.