New waste and recycling collections started in Monmouthshire on Monday 4th March to improve recycling services and minimise costs. These changes represent one of the biggest operational changes that Monmouthshire has undertaken for waste collections – with the introduction of a separate glass collection service, changes in collection times and new waste collection vehicles.

Monmouthshire collects from approximately 44,000 households which used to equate to 102,000 collections per week. From March 4th collections have been reduced to 80,000 per week. New collection times were promoted via a leaflet and the website has been updated to highlight new collection times.

Some residents have been impacted by collection issues. Crews are working well past their normal working hours with some out until 7pm to rectify problems. Monmouthshire’s contact centre and hubs have been extremely busy with enquiries on the recycling changes and garden waste permit renewals.

What to do if you are impacted by waste and recycling collection delays:

• Please report any issues through the ‘Recycling & Waste’ section of the My Monmouthshire app which is available to download from your app store or message Monty, Monmouthshire’s chatbot via the monmouthshire.gov.uk website or via Facebook messenger: @MonmouthshireCC.
• The contact centre is currently experiencing a large number of calls due to waste and recycling change queries and waiting times are longer than usual. If customers wish to hold on, their calls will be answered as soon as an operator becomes available.
• Any residents who still require a glass collection box can go to their local community hub to collect one.
• Residents looking to clarify their new collection dates can visit: monmouthshire.gov.uk/recycling-and-waste

Carl Touhig, Head of Waste & Street Services said: “I would like to apologise to any residents who have been impacted by delays in their waste collections and would like to thank them for their patience at this extremely busy time. Please bear with us and give positive support to the collection crews, contact centre and hub staff who are doing their very best to get the issues resolved. It’s not an easy job for the crews who are doing an amazing job, working long hours in rainy and windy conditions”.