Monmouthshire’s trading standards service is urging residents to remain vigilant after receiving further reports of fraudulent telephone calls from individuals purporting to be from the council tax team. Householders are told they are entitled to a rebate on their council tax bill and the caller then attempts to obtain bank card details.

Trading Standards Team Leader Gareth Walters warned: “Residents have reported that callers appear convincing and already know their full name and address. They may also claim that the council holds incorrect information about the number of bedrooms and the council tax band of the property in a bid to make the rebate seem more plausible.”

Residents should contact Monmouthshire’s council tax team on 01633 644640 or email: if they wish to check any council tax information. Alternately, they can check their account on-line: – they are strongly advised not to respond to phone calls or text messages suggesting they may be eligible for a refund.

Monmouthshire’s cabinet member with responsibility for public protection, Councillor Sara Jones added: “As we move into the months where Monmouthshire residents receive their new council tax bills we think it’s possible that scammers will use this opportunity to target people. Residents need to be very wary of anyone requesting bank card details over the telephone.”

Residents wishing to report such calls and get practical advice should contact the Citizens Advice Consumer Services helpline on 03454 040506.