To quickly find the right information for you, please click on one of the below headings and it will take you to the relevant section.
Photo Credit: South Wales Fire and Rescue
Flooding Information & Support
A Message from Trading Standards
Trading Standards are warning residents to be aware of rogue traders preying on the desperate and vulnerable after Storm Claudia..
In the coming weeks, householders and business owners should not agree to work from tradespeople who knock on their doors uninvited touting for business.
Historically, this type of offender will attempt to capitalise on recent events, often creating an inflated sense of urgency or risk meaning a householder or business will feel pressurised to agree to the work.
If someone knocks at your door and tells you your house needs repairs or maintenance of any kind, you need to be suspicious and close your door.
Trading Standards advise people facing paying for repairs to get recommendations from friends or family, and always try to source three quotes.
Those affected can consider approved trader schemes to find businesses to help with repairs. These include:
- TrustMark – https://www.trustmark.org.uk/homeowne
- Buy with Confidence – https://www.buywithconfidence.gov.uk
- Which – https://trustedtraders.which.co.uk.
- For residents over 60 – Care and Repair – https://careandrepair.org.uk/
Further information on finding reputable businesses can be found on the Citizens Advice Website – Find a trader and check you can trust them – Citizens Advice
Monmouthshire County Council also encourage residents to report any concerns they have about suspicious doorstep callers calling in their area to Citizens Advice Consumer Centre on 0808 223 1133, or 0808 223 1144 for Welsh language calls.
Care and Repair Monmouthshire and Torfaen
Have you been affected by the recent floods?
If you are a homeowner or private tenant and meet any of the criteria below, Care & Repair Monmouthshire and Torfaen may be able to support you:
- Aged 60 or over
- Aged 50 or over with sight or hearing loss, living with dementia, or a stroke survivor
- Aged 50 or over and recently discharged from hospital
Care & Repair Monmouthshire and Torfaen are a charitable organisation committed to helping older people stay safe and independent in their homes.
Our team can give friendly advice, guide you through repairs, and help you avoid cowboy builders by connecting you with trusted, reputable contractors. We can also provide technical support to make sure any work carried out is safe and appropriate.
Waste and Recycling
Update 14:30 – 21 November
Please note that the additional collections across flood-affected areas over the weekend of 22/23 November will be reduced.
While we will still have officers present, this will allow our teams to take a well-deserved break. Over the past week, the same teams involved in the clean up have also been out gritting the roads due to the cold snap and keeping Monmouthshire moving.
We have continued to hear the support for frontline workers this week, each and every thank you is greatly appreciated by the team.
Thanks to the collective efforts of our teams, partners, residents, and businesses, we have collected over 108 Tonnes of waste so far.
Skips placed across Monmouth Town Council (MTC) will also be available to residents and businesses this weekend. MTC are making arrangements for replacement skips to support the ongoing clean up.
Additional collections will be amplified again from Monday, 24 November.
Residents will be able to book slots at our Waste and Recycling Centres through MyMonmouthshire
Update 11:00 – 20 November
Please take extra care when presenting household waste for collection.
As we continue to assist with the clean-up following the flooding, we kindly ask that residents and businesses only place damaged items out for collection.
For any undamaged items you wish to dispose of, please use your regular waste collection day or visit one of our Recycling and Waste Centres.
We truly appreciate your efforts in cleaning up! To help our collection teams, please leave only the damaged items. Together, we can make this process as efficient as possible for everyone involved.
Mitchell Troy Household Waste Recycling Centre
Mitchell Troy Household Waste Recycling Centre will be open from Wednesday to Sunday, 8am – 4pm
You will need to reserve your time slot. Please use the booking system on MyMonmouthshire to reserve your time slot.
*Mitchel Troy Recycling Centre will be open Tuesday, 25th November, -8am – 3.30pm – For residents affected by Flooding. Please book a slot.*
Support & Information
We are working to offer support to businesses and residents affected by Storm Claudia.
As more information is made available we will add to this website and will continue to also communicate through our networks accordingly.
Businesses
Residents
Humanitarian Centre
Shire Hall, Monmouth will open for those who have been affected by the Storm Claudia flooding and require assistance.
Address: Shire Hall, 3 Agincourt Square, Monmouth NP25 3DY
Drop in surgery timetable at the Humanitarian centre:
Monday 24th November
| Organisation | Time |
| Environmental health (MCC) | 10:00-15:00 |
| Wellbeing Support (MCC) | 10:00-15:00 |
| Housing Support (MCC) | 10:00-15:00 |
| Trading Standards (MCC) | 10:00-15:00 |
| Citizens Advice | 14:00-16:00 |
Bottom car park in town (by toilets)
Floodre 9.30-3pm
Tuesday 25th November
| Organisation | Time |
| Environmental health (MCC) | 10:00-15:00 |
| Wellbeing Support (MCC) | 10:00-15:00 |
| Housing Support (MCC) | 10:00-15:00 |
| Mind in Gwent Monmouthshire | 10:00-12:00 |
| Trading Standards (MCC) | 10:00-15:00 |
| Citizens Advice | 11:00-13:00 |
Bottom car park in town (by toilets)
Floodre 9.30-3pm
Wednesday 26th November
| Organisation | Time |
| Environmental health (MCC) | 10:00-15:00 |
| Wellbeing Support (MCC) | 10:00-15:00 |
| Housing Support (MCC) | 10:00-15:00 |
| Mind in Gwent Monmouthshire | 10:00-12:00 |
| Trading Standards (MCC) | 10:00-15:00 |
Thursday 27th November
| Organisation | Time |
| Environmental health (MCC) | 10:00-15:00 |
| Wellbeing Support (MCC) | 10:00-15:00 |
| Housing Support (MCC) | 10:00-15:00 |
| Mind in Gwent Monmouthshire | 10:00-12:00 |
| Trading Standards (MCC) | 10:00-15:00 |
Friday 28th November
| Organisation | Time |
| Environmental health (MCC) | 10:00-15:00 |
| Wellbeing Support (MCC) | 10:00-15:00 |
| Housing Support (MCC) | 10:00-15:00 |
| Trading Standards (MCC) | 10:00-15:00 |
Roads and Pathways
Road Closures
Route: R7
Road Closed due to landslip
Route: Lower Cwm Nant Gam Road, near Llanelly Hill
Road Closed due to landslip – A landslip off a steep rock face has occurred above the Lower Cwm Nant Gam road near Llanelly Hill. To stabilise the rock face, anchors and netting will need to be installed via roped access (Site 1). These works require NRW assent. For NRW to review the assent application for the main works, vegetation clearance to the rock face is needed. These works were completed during a recent closure, while an extreme weather event caused further rockfalls and the failure of an adjacent slope (Site 2). Upon inspection, with the vegetation now removed and the condition of the rock face underneath exposed, Site 1 has been assessed as very unstable, with a high probability of further rockfalls and failure, especially during periods of rainfall. For public safety reasons, the road will need to remain closed until works to stabilise the slope are complete. As mentioned above, this will be subject to NRW SSSI assent, which is underway. Site 2 is currently work in progress. It is hoped that localised scaling and removal of a number of trees and stumps should be sufficient, but it is possible that netting will also be required here. As Site 2 is not within the SSSI, we can proceed with these stabilisation works as soon as we have availability from the Contractor.
Route: C6.9, GLANBAIDEN FARM ROAD
Road Closed due landslide & retaining wall failure
Route: B4347@ Kentchurch
Road Closed due to culvert failure
Paths and walking trail updates
Update Sunday 16 November
Offa’s Dyke Path National Trail and Wye Valley Walk should be avoided until further notice due to major flooding of rivers to and through Monmouth.
Inspections for damage will be carried out as soon as it is safe to do so and further communications will advise if any diversions are then necessary.
Transport Updates
Please check Transport for Wales website for all the latest transport updates. Or check Local operator sites:
Newport Bus – Service Updates
Stagecoach – Blaenau and Abergavenny
Information from External Organisations
British Red Cross – If you need support after an emergency, call British Red Cross free support line 0808 196 3651
Natural Resources Wales / Check river levels, rainfall and sea data
Natural Resources Wales – Flood Warnings
Leisure centres
Swimming Pool Closure – Abergavenny
Following further investigations into the damage caused by Storm Claudia, the reopening date has changed. We are now aiming to reopen the swimming pool on the first weekend of December, instead of the date previously shared. We’ll confirm this as soon as work begins and timelines are clearer.
Refunds for affected customers will be processed and reflected in your December direct debit payment.
Updates about swimming lessons will be sent via Course Pro email—please check your Junk folder so you don’t miss anything important.
Thank you for your patience while we resolve these issues. We’ll share another update once we have confirmation from contractors, who are also addressing wider storm-related challenges across the county.
We sincerely apologise for any inconvenience and appreciate your understanding.