If you wish to complain, compliment us or comment about a service, you can do so by:

If you have a complaint we will try to deal with it straight away. If the complaint is unable to be dealt with straight away we will:

  • Send you an acknowledgement within 5 working days of receiving your complaint
  • Tell you who is looking at your complaint
  • Tell you when we will reply to your complaint

Please view our Whole Authority Complaints and Compliments PolicyWhole Authority Complaints and Compliments Procedure and our Whole Authority Unacceptable Actions by Complainants Policy.

Social Services

If you are not happy about the services we arrange for you in Social Care or about the way you have been treated, you can complain to the Customer Relations team.

School Complaints

Complaints about schools should be sent to the Head teacher in the first instance. If the complaint is about the Head teacher, then the complaint should be sent to the Chair of Governors.

Public Services Ombudsman for Wales

The Ombudsman will not normally look into your complaint until it has been through the Council’s internal complaints procedure.
You can contact the Public Services Ombudsman for Wales:
1 Ffordd yr Hen Gae
Pencoed
Bridgend
CF35 5LJ
Telephone: 01656 641150
Email: ask@ombudsman-wales.org.uk
www.ombudsman-wales.org

Complaints against Councillors

If you want to make a complaint against a councillor please refer to this page