Trading standards enforce more than 70 Acts of Parliament and hundreds of pieces of related legislation. The work falls within these areas:

• fair trading
• trade descriptions
• counterfeit goods
• pricing
• product safety
• weights and measures
• consumer credit
• animal health and welfare 
• various licensing laws

The aims of the service are:

• To promote a safe and fair trading environment to protect the health and well being of both the residents and the economy of Monmouthshire
• To educate and inform consumers to allow them to make informed, confident decisions
• To educate and advise local business thereby helping local economies, and prevent unfair advantage through unscrupulous or illegal practices
• To ensure that consumers and business have easy access to the service
• To ensure that high standards of animal health and welfare are maintained within the farming community of Monmouthshire

We can:

• give impartial advice on consumer law and your rights
• suggest action you can take
• advise on civil court procedure
• investigate if a criminal offence has been committed

We cannot:

• close businesses down
• automatically obtain a refund, repair or replacement for you
• recommend businesses
• take action if the criminal law has not been broken
• tell you which businesses to avoid

 For more information please contact us.