Staff at Monmouthshire’s community hubs and libraries are to survey adult customers during the week beginning Monday 6th March to discover what they think of their local library service. The Public Library Service Survey gives customers an opportunity to suggest improvements and will only take a few moments to complete.
The Public Library User Survey is a national model employed every three years and Monmouthshire’s community hubs and libraries used it recently to find out what children thought of the service. Results will be published soon.
Monmouthshire’s community hubs and libraries offer a wide range of free services with opportunities to read the latest bestsellers, rediscover old favourites or ask knowledgeable staff what to read next. Some hubs host reading, shared reading and knit and natter groups, and help with family history research is also available.
Customers can also use the free online service, available at all times, to download e-books, audio books, magazines, comics and graphic novels. The council’s community hubs and libraries also subscribe to online information resources which include old newspapers, dictionaries and encyclopaedias.
Councillor Bob Greenland, Monmouthshire’s cabinet member with responsibility for community hubs said: “The opinions of Monmouthshire’s hub customers are very important to us and I urge them to take this opportunity to make their feelings known. When we know their views we can review the service and consider how it may be improved.”
Monmouthshire’s library service is delivered through community hubs in Abergavenny, Caldicot, Chepstow, Monmouth and Usk, as well as at Gilwern Library. For further information on the Public Library Service Survey, contact Fiona Ashley – FionaAshley@monmouthshire.gov.uk – or 01633 644906.