My Monmouthshire is a new way of communicating with customers by providing smartphone and web applications to enable self-service access. The app is an easy way to quickly contact the council and enables people to report an incident using a photo or a video from their phone. For example, residents may report a pot hole, dog fouling or a broken street light by capturing details and automatically submitting them. The My Monmouthshire app will also provide latest news updates from the council and features local service information such as waste collection days, job vacancies, bus timetables or school data.

All residents with smart phones are encouraged to download the app when it goes live on 11th October. To do so, visit your app store and simply download the My Monmouthshire app.

Cllr Bob Greenland, Monmouthshire’s cabinet member with responsibility for innovation said: “This fantastic initiative is part of a programme to improve customer service. The My Monmouthshire app will enable more and more people to engage with the council in real time. It will make it much easier for residents to access information and report any problems to us, so we can respond faster. I would urge everyone to download the My Monmouthshire app and tell their friends and family about it.”

You can report an issue anonymously, but by registering your details you can track the progress of your report and receive updates as it is processed.

To register for My Monmouthshire you can use the following link http://www.monmouthshire.mycouncilservices.com/register or the My Monmouthshire icon on the homepage.

If you’ve already registered using the My Monmouthshire app, currently available on Apple, Android and Windows devices, then you can use the same email and password to log-in.

We are keen to hear what you think of the My Monmouthshire app, if you would like to send us your feedback then you can do so by using the below form.